Global Brand Manager - Guest Experience Hotel Indigo

InterContinental Hotels Group • Atlanta, GA

263d • $58,844 - $125,000 • Remote

About The Position

We are looking for a dynamic Global Brand Manager to join the Hotel Indigo Brand Team. This role offers the chance to manage the global implementation of the Hotel Indigo brand strategy, plans, and standards, with a key focus on the delivery and execution in the Americas region. You will be instrumental in ensuring brand consistency and maintaining our competitive edge, whilst designing and delivering exceptional guest experiences that directly impact guest satisfaction, elevate brand performance, and fuel growth for this premium lifestyle brand. This role requires an independent yet creative and striving mindset with excellent communication and organization skills and excellent internal and external stakeholder relationships.

Requirements

• Bachelor's or Master's Degree in Marketing, Hospitality, or a relevant field of work or an equivalent combination of education and work-related experience.
• Ideally minimum 5 years' experience in brand marketing or marketing experience in dynamic service / consumer led organization for a lifestyle brand.
• Creative and analytical thinking with the ability to consider the wider business environment.

Responsibilities

• Manages the design and delivery of guest experience enhancements and future innovation.
• Champions the brand guest experience implementation for Hotel Indigo including delivery and refinement of key brand led hallmarks & initiatives based on monitoring of performance and quality evaluation outputs.
• Works with key stakeholders to define, design and execute enhancements to the brands service proposition and online service modules informed by consumer and commercial insights.
• Works with brand standards team, brand team and wider global stakeholders to support the evolution of brand standards for Hotel Indigo.
• Supports Director, Global Guest Experience to develop the guest experience strategy for the brand.
• Inputs and supports the development and implementation of operational tactics that will drive performance in the areas of Guest Experience, Service, inc. Food & Beverage, Training, Quality etc.
• Supports and partners with IHG Operations, NHOP, functional and hotel leadership teams to ensure smooth and seamless openings.
• Leads and manages the Hotel Leadership Brand Engagement Plan and Comms Calendar.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401K
• Bonus pay
• Impressive room discounts across properties
• Recharge days and volunteering days throughout the year
• Support for wellbeing in health, lifestyle, and workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree