Global Benefits Manager

Quest Software

9d • Remote

About The Position

Global Benefits Manager - REMOTE (proximity to Boston, MA or Austin, TX preferred)
At Quest Software, we build technology that simplifies IT management and strengthens cybersecurity resilience for organizations around the world. Our people are central to our success, and we are committed to delivering a benefits experience that reflects our global footprint, growth mindset, and employee-first culture.
Quest Software is seeking a Global Benefits Manager (Individual Contributor) to lead the strategy and execution of our global benefits programs. This role is ideal for a hands-on operator who brings both a strategic perspective on wellness plan design and a strong commitment to operational excellence in day-to-day program delivery.
You will play a critical role within the HR organization—driving process rigor, strengthening vendor partnerships, and collaborating cross-functionally to deliver scalable, high-quality benefits experiences for employees around the world.

Requirements

• 5+ years of progressive experience in benefits administration, preferably within SaaS or high-growth environments
• Strong knowledge of U.S. health and wellness programs; global benefits exposure preferred
• Demonstrated operational rigor and process orientation
• Strong project management skills with a consistent ability to drive tasks forward and keep deliverables aligned with timelines
• Experience managing broker and carrier relationships
• Comfort working cross-functionally across HR, Finance, Legal, Payroll, and executive stakeholders
• Strong analytical capability with the ability to translate data into actionable insights

Nice To Haves

• Remotely located in either the greater Boston, MA, or Austin, TX location, a plus
• Experience supporting remote and global workforces is a plus
• LOA experience is a plus

Responsibilities

• Set the vision for the operational delivery of global health and wellness programs globally and collaborate closely with in-region HR team members
• Lead annual benefits lifecycle processes, including renewals, Open Enrollment, vendor implementations, and compliance reporting
• Develop and maintain scalable processes, documentation, and governance standards to ensure operational rigor
• Partner with Payroll, Finance, Legal, and HRIS to ensure accurate plan administration and seamless employee experience
• Serve as primary point of contact for brokers and carriers
• Drive performance management of vendors, including service-level expectations, renewals, and cost-containment strategies
• Evaluate new benefit offerings and wellness initiatives aligned with workforce needs and business strategy
• Partner closely with HR Business Partners and HR Operations to ensure benefits programs are understood and consistently applied
• Collaborate with leadership to provide insights into utilization trends, cost drivers, and risk mitigation opportunities
• Support employee communications and education to enhance program engagement and clarity
• Identify process gaps and implement operational enhancements to improve efficiency and employee experience
• Analyze data to inform program decisions and recommend improvements
• Support global expansion efforts by designing scalable benefits frameworks in new geographies

Benefits

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed