Global Assurance and Improvement Analyst III

International Game Technology•VC Highlands, NV

51d

About The Position

IGT is seeking a Business Process Analyst III to strengthen enterprise-wide reporting accuracy, operational insights, and continuous improvement across the Quality function. This role develops and maintains standardized KPI reporting, governs data accuracy across multiple Quality groups, and delivers actionable insights that enable informed decision-making. The position also leads structured problem-solving initiatives, supports ISO 9001, 14001 and CTPAT reporting and audit needs, and partners with cross-functional teams to improve operational efficiency, reduce COPQ, and sustain Quality Management System maturity. In this capacity, the Business Process Analyst III supports IGT's commitment to disciplined compliance and continuous improvement while driving meaningful impact on operational performance, cost-reduction capability, and enterprise-wide reporting accuracy. The role helps shape leadership decisions, strengthens compliance readiness, supports project prioritization, and enables faster response to emerging defects or operational risks across multiple upstream/downstream departments.

Requirements

Bachelor's degree in Business, Engineering, Data Analytics, Quality, or a related field.
Proven experience in business process analysis, operational analytics, or quality/continuous improvement within a manufacturing or technology-driven environment.
Demonstrated ability to develop and automate KPI reporting, dashboards, and data governance frameworks.
Strong knowledge of operational processes, KPI structures, and industry-standard quality methodologies.
Expertise in data governance, reporting integrity, and ISO 9001, 14001 and CTPAT performance requirements.
Ability to address complex operational and analytical challenges requiring structured problem-solving, innovation, and independent judgment.
Ability to synthesize large datasets, identify trends, correct discrepancies, and create systems that prevent recurrence.
Strong communication, facilitation, and negotiation skills to achieve consensus across diverse teams.
Ability to translate technical analytics into actionable recommendations with clarity and professionalism.

Nice To Haves

Master's degree in Business Analytics, Industrial Engineering, Quality Management, or equivalent.
Experience leading cross-functional improvement projects delivering measurable COPQ or defect-reduction outcomes.
Experience supporting ISO 9001, 14001 and CTPAT programs, audits, and performance reporting.
Advanced capability in analytics tools, visualization platforms, and process-improvement techniques.

Responsibilities

Own, develop, and distribute Quality Scorecards, KPI packages, dashboards, and standardized visualizations across all Quality functions and stakeholder groups.
Lead continuous improvement projects focused on COPQ reduction, CN/IN process optimization, root-cause analysis, and operational efficiency.
Establish and maintain data governance standards, reporting cadences, and source-of-truth alignment across Quality, Engineering, Manufacturing, Compliance, and Supply Chain.
Provide high-fidelity analytics, trending, forecasting, and decision-support modeling to internal business partners.
Support ISO 9001, 14001 and CTPAT audit preparation, reporting requirements, and QMS/EMS maturity through automated analytics and risk-based insights.
Coordinate cross-functional project activities, ensuring prioritization and alignment based on business impact.
Represent the Quality function in enterprise working groups, product/process reviews, and strategic initiatives requiring data-driven input.
Collaborate across Quality to align data definitions, reporting methods, and improvement priorities.
Resolve ambiguous data sources and inconsistent reporting definitions by identifying gaps, correcting discrepancies, and maintaining reporting integrity.
Synthesize large datasets to identify trends, COPQ drivers, cross-functional process gaps, and defect/escape root causes, and create systems that prevent recurrence.
Benchmark competitors' quality expectations and industry best practices to improve accuracy, reduce waste, and elevate IGT's operational performance.
Navigate environmental complexity created by multiple data owners, global operations, and evolving compliance expectations under ISO 9001, 14001 and CTPAT.