Global AML Operations - Consultant Systems/Software QA

Bank of America•Charlotte, NC

14h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for testing and delivering complex software to accomplish business outcomes to establish testing scope and coordinate test execution. Key responsibilities include overseeing testing practices ensuring that software is tested to meet functional, non-functional and compliance requirements and conditioning and generating test data. Job expectations include building and executing both manual and automated test suites, recording and communicating the test results, triage defects, and ensuring regression test suites are maintained and well designed. The AML Platform Management Team is seeking an experienced Quality Assurance Testing Specialist to support ongoing enhancements and management of the AWARE workflow tool, which underpins end-to-end Know Your Customer (KYC) and Client Due Diligence (CDD) processes across all GBAM business lines and jurisdictions. This role is responsible for end-to-end User Acceptance Testing (UAT), including: Planning and executing test scripts. Identifying, documenting, and tracking defects. Providing timely updates to test leads and management. The position requires close collaboration with Risk, Compliance, Technology, and Subject Matter Experts (SMEs) to ensure testing aligns with regulatory and business requirements. Additionally, the team validates functionality and usability of new or updated software prior to deployment, ensuring solutions meet stakeholder expectations and deliver high-quality outcomes.

Requirements

Agile Practices
Project Management
Quality Assurance
Test Engineering
Usability Testing
Adaptability
Attention to Detail
Innovative Thinking
Risk Management
Written Communications
Business Acumen
Collaboration
Oral Communications
Presentation Skills
Recording/Organizing Information
2+ years of proven experience as a QA Tester or in a similar role.
2+ years of experience in project management and QA methodologies.
Strong knowledge of Agile, SDLC, and Waterfall methodologies.
Ability to meet tight timelines for releases and iteration deliverables.
Proficiency with Horizon Jira testing modules and standards.
Exceptional written and verbal communication skills.
Highly detail-oriented with strong organizational capabilities.
Ability to work independently and collaboratively, escalating issues when necessary.
Skilled in prioritizing multiple tasks while meeting SLAs and strict deadlines.
Positive approach to change and ability to work effectively across all organizational levels.

Nice To Haves

Experience with Pega Client Lifecycle Management or other AML/KYC platforms supporting onboarding and refresh processes.
Familiarity with GB & GM lines of business.
Expertise in end-to-end planning and coordination.
Knowledge of Operational Risk and Client Money Protection.
Demonstrates innovative thinking and contributes new ideas to drive continuous improvement.
Thrives in diverse environments and collaborates effectively to determine optimal solutions.
Committed to challenging the status quo and fostering positive change.
Actively participates in advancing tools, technology, and processes to meet evolving client needs.

Responsibilities

Develops detailed, comprehensive and well-structured test cases based on functional, non-functional, and compliance requirements
Ensures stories are well refined and contain clear acceptance criteria
Leads test case reviews and work with subject matter experts and stakeholders to ensure test coverage
Executes test cases, including manual and automated tests, and record test results
Designs test data and ensure data compliance requirements are met on all levels of test environments
Completes testing on a given test environment, and performs necessary steps required to promote code base to higher level environments
Identifies automation opportunities and develops test automation for applicable test types
Manage and execute the full UAT lifecycle for platform changes.
Validate that delivered solutions meet stakeholder requirements and business objectives.
Partner with developers and SMEs to provide actionable feedback and drive quality improvements.
Support validation testing at the conclusion of change delivery to confirm compliance and functionality.