Global Account Manager

Vodafone•Mountain Home, AR

About The Position

Works with Operating Companies (OpCo) corporate sales areas and in partnership with Customer Fulfilment and pre/post (delivery) areas to ensure that international and national strategies are aligned, complementary and delivered to customers Responsible for content of proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited) Supported by Innovation Workshops, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Leads the opportunity-driven account team; working collaboratively to provide direction on the service, delivery and operational relationship for nominated accounts Ensures customer representation at key VBI sounding boards such as Customer Advisory Board (CAB) and other key hospitality events (F1) Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer's strategic and operational issues. Decides quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are met. In conjunction with Marketing develops a go-to-market strategy as indicated in Account Plan based on an appropriate understanding of customer situation, its needs and industry trends. Leads virtual team across Operating companies, geographies, and data. Works in partnership with the Customer Success Team (but has overall account responsibility). Ability to understand a customer's business and challenges and the experience of identifying, translating, and developing creative and innovative solutions into VBI propositions, which address the customers' business challenges Product knowledge & solution mindset. Experience selling across multi towers. Must have P&L understanding, ability to assess customer trends and provide timely and accurate revenue forecasting Drives accelerated revenue growth by identifying potential markets for new and existing products and services in nominated accounts. Track record of global accounts/ enterprise solution selling (5-10 years) within multi-national companies (in at least one of the following areas - communications service provider, technology, financial, pharmaceutical, professional services sectors). Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones

Requirements

3 yrs+ successful global accounts/enterprise solution selling
8 yrs+ sales experience
University Degree or equivalent sales experience
Demonstrated ability to influence at C-Level
Ability to lead and manage an international and distributed team
International business appreciation and expertise - lived and worked abroad or worked in a global account management role for large amount of time
Ability to think strategically and drive sales transformation programs
Ability to understand a customer's business and challenges and the experience of identifying, translating, and developing creative and innovative solutions into VBI propositions, which address the customers' business challenges
Product knowledge & solution mindset
Experience selling across multi towers
Must have P&L understanding, ability to assess customer trends and provide timely and accurate revenue forecasting
Track record of global accounts/ enterprise solution selling (5-10 years) within multi-national companies (in at least one of the following areas - communications service provider, technology, financial, pharmaceutical, professional services sectors)
Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones

Responsibilities

Ensure that international and national strategies are aligned, complementary and delivered to customers
Responsible for content of proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited)
Introduce new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers
Lead the opportunity-driven account team; working collaboratively to provide direction on the service, delivery and operational relationship for nominated accounts
Ensure customer representation at key VBI sounding boards such as Customer Advisory Board (CAB) and other key hospitality events (F1)
Understand up front through engagement at the right business level the customer's strategic and operational issues
Decide quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager
Ensure Service Improvement Plans are followed-up upon and that NPS targets are met
Develop a go-to-market strategy as indicated in Account Plan based on an appropriate understanding of customer situation, its needs and industry trends
Lead virtual team across Operating companies, geographies, and data
Drive accelerated revenue growth by identifying potential markets for new and existing products and services in nominated accounts