Global Account Manager

Hitachi • Waltham, MA

279d

About The Position

We are team Hitachi Pentaho, the innovative minds behind a suite of sophisticated software that accelerates data fitness within organizations to win with gen-AI. Part of Hitachi Group, Pentaho provides mission critical success for the world's data-fit companies. We're people-centric, data-fluent and here to power good. We unlock data's full potential so that together, we can take theme park fans on magical rides, conserve natural resources, and save lives. This is a world of dynamic data migration, trusted data discovery, reliable privacy and compliance, and unified data integration. We ensure companies are data-fit because data is mission critical. We do it all on a global scale. We do it through the power of acceleration. Imagine the sheer breadth of talent it takes to power a data workhorse, like Pentaho, trusted by 73% of Fortune 100 companies. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Requirements

• 10+ years experience in software sales, preferably in the data management space
• 5+ years experience in account management at a global level
• Bachelors degree
• Strong negotiation and conflict resolution skills
• Excellent problem-solving abilities
• Deep understanding of the markets and industries in which key accounts operate

Responsibilities

• Develop and maintain strong, trusted relationships with key stakeholders in client organizations
• Demonstrated accountability, enthusiasm and ability to motivate and influence decisions makers
• Understand clients' business needs, challenges and strategic priorities to tailor solutions that meet their objectives
• Collaborate with marketing and product development teams to align services with client needs
• Implement strategic plans to manage global accounts effectively including opportunities for cross-selling, up-selling and referrals within existing accounts
• Drive sales growth by meeting and exceeding sales targets
• Develop a deep understanding of the client's market, industry trends, and competition
• Ensure customer satisfaction and retention through effective account management strategies
• Coordinate with internal teams to ensure timely and effective delivery of services and solutions
• Negotiate contracts and terms of service with clients
• Foster a team environment that encourages global collaboration
• Monitor and analyze account performance using CRM tools
• Provide forecasts and updates to upper management
• Consult ROI analyses and present business solutions to clients

Benefits

• Industry-leading benefits
• Support for holistic health and wellbeing
• Flexible arrangements that work for you
• A sense of belonging and autonomy
• Opportunities for knowledge sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree