Global Account Director

Mews • Miami, FL

362d

About The Position

In the dynamic role of an Global Account Director, you will assume a pivotal position in the organization, where you'll be tasked with the comprehensive management and cultivation of relationships with the largest lodging and accommodation providers globally. Your responsibilities will span the entire spectrum of the account's journey, commencing with the initial sales phases and extending through to deployment and continuous account management. This multifaceted role requires a blend of strategic thinking, client-centric approach, and cross-functional collaboration. Your primary duty as an Global Account Director is to collaborate closely with various cross-functional teams to orchestrate and oversee the flawless execution of customer account plans and playbooks for success. This involves developing a deep understanding of your clients' unique needs and business objectives, and tailoring solutions that meet and exceed their expectations. Additionally, you will be responsible for identifying growth opportunities within the account, which may involve expanding services, introducing new products, or uncovering untapped areas for collaboration. In this role, your strategic prowess will be invaluable in driving revenue growth and customer satisfaction, as you build and foster long-term partnerships with our enterprise clients. Your ability to navigate the complexities of large-scale accounts and your commitment to delivering exceptional service will be the linchpin in achieving mutual success for both our organization and our valued clients. The role will require you to take a structured approach to executing success through clear frameworks and proven methodologies.

Requirements

• 5+ years of account management and enterprise sales experience
• Strong knowledge of hospitality technology and the ability to analyze and tailor solutions
• Excellent communication, negotiation, influencing and relationship-building skills
• Strong project management skills and a results-driven mindset
• Problem-solving skills, commercial awareness, and ability to work independently and collaboratively

Responsibilities

• Create the customer account plan and playbook for unlocking a new or expanding a partnership for continued success
• Analyze partner tech ecosystems to tailor our solutions to their needs
• Develop marketing strategies, industry marketing, PR, industry event participation, and Account-Based Marketing
• Lead outreach efforts to headquarters and regional hubs, coordinating property-level outreach
• Create and manage a comprehensive discovery program and Connectivity/Tech Assessment
• Manage the Request for Information (RFI) process and assist in contract negotiations
• Devise SOW for pilot and rollout programs and oversee KYC
• Ensure successful pilot and deployment phases and organize a launch roadshow
• Conduct Quarterly Business Reviews (QBR) and monthly calls
• Develop and execute account action plans
• Provide regular reporting to clients on key performance indicators and results
• Identify upselling opportunities and promote product adoption
• Assist clients in expanding their use of Mews solutions
• Act as a point of contact for issue escalation and resolution
• Stay updated on product releases and manage integration into client systems
• Share best practices, insights, and product knowledge with clients
• Monitor and assist in the collection of unpaid invoices
• Collaborate with partners and manage the connectivity and technology aspect of client solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Number of Employees: 1,001-5,000 employees