Global Account Director, RGC

Ricoh

6d

About The Position

Provide strategic account leadership for 3-6 designated Global Large Commercial
Print Accounts to achieve profitable growth for Ricoh and our customers.

Requirements

• Bachelor’s degree or equivalent required
• 10+ years Graphic Arts Production Printing experience
• 5+ Global Account Management experience
• 5+ years consultative selling experience
• Traveled and/or lived in other countries and an appreciation of different cultures
• Flexibility in working across global time zones
• Fluent in English and local language of designated GA Global Major Accounts. Additional language(s) beneficial but not required
• Experienced in global business transactions: commercial and operational considerations in global business, some knowledge around legal and regulatory
• In depth knowledge Graphic Arts business
• General knowledge and appreciation of key technological trends impacting upon customers
• IT literate for Microsoft Office and other business applications
• Proven track record and/or experience in Strategic Acct Selling to Global companies
• Comfortable operating in highly complex and rapidly changing environments
• Experienced working in cross-functional teams with leaders of other business units and vendors

Responsibilities

• Responsible for winning, growing, and maintaining total business globally to achieve both customer and Ricoh Family Group objectives.
• Achieve financial targets in line with defined priority areas such as global revenue, profitability and new business wins
• Own senior customer relationships and be accountable to senior internal Ricoh stakeholders for account performance
• Responsible for total customer business on global basis including hardware, software, services, and annuity
• Build and extend relationship on global level with LCP accounts
• Formulate and execute global account planning that provides clear vision, objectives, and strategy
• Identify and win new opportunities on a local, regional, and global basis across all Ricoh business areas
• Matrix management across the Ricoh Family Group to ensure virtual teams and resources are aligned in achieving customer objectives, so coordinate and align sales team across regions
• Deep understanding of the customer landscape including organisational priorities, industry challenges and decision-making process
• Situational analysis of customer’s business and opportunity bridge to Ricoh strategy and offerings
• Framework for specific account priorities and actions, including activity within each stage of sales cycle
• Clear approach to meet or exceed financial and non-financial targets, including identifying gaps and taking corrective action
• Grow wallet share in strategic new business areas for Ricoh with a particular focus on priority solutions through co-innovation approach, co-creation and strategic roadmap activities
• Build strong senior stakeholder and operational network within the customer’s organization aligning to Ricoh
• Identify, develop, and maintain strong relationships within customer team / i.e. Coach, Influencer, Decision Maker, Executive
• Develop a deep understanding of the customer business and industry / vertical market. Bring thought leadership, share insights, and challenge the customer’s thinking to inspire action and co-innovation
• Understand the customer’s investment and decision-making process
• Accountable for the operational aspects and contractual commitments towards the customer
• Act quickly to ensure operational issues are resolved in a timely manner negating customer escalation
• Create long term commitment through joint business planning and customer engagement
• Turn customers into advocates to support wider Ricoh business, measured through Customer Satisfaction Index
• Motivate and inspire a global team including RGC HQ, Region and Operating Company: sales, technical, and service delivery in line with Global Team Selling approach
• Sales leadership to the Operating Company and Lines of Business teams via a matrix reporting line
• Provide timely and accurate management information for business forecasting and budgeting

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees