Glo Fiber Supervisor Retail Customer Service

Shentel • Teays Valley, WV

14d

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Are you passionate about coaching and guiding a team towards excellence? Shentel has a Retail Customer Service Supervisor opportunity for you to take a hands-on approach to personally influence and positively impact the success of our business.
The Retail Customer Service Supervisor will develop strategies to drive performance, maintain the needs of our existing customers, and increase company profitability. You will maintain the retail locations to the highest standards and will foster a collaborative and positive environment. You will be given the tools to motivate and coach your team to meet and exceed goals while maintaining operational excellence.

Requirements

• The passion to mentor and guide the development of your team to consistently exceed goals
• The flexibility to work with both internal and external customers
• The resourcefulness to research solutions to obstacles and challenges and to coordinate with varying departments on their resolution
• The awareness to use your time effectively to ensure retail expectations are met daily
• The business acumen to effectively and professionally manage change in a fast-paced environment
• The capability to deliver concise and timely communication
• The commitment to recruiting and developing employees who share your vision and passion for results
• A two-year degree or equivalent experience
• Your reputation as a successful leader and customer service professional

Nice To Haves

• Two years of leadership experience preferred

Responsibilities

• Develop strategies to drive performance
• Maintain the needs of our existing customers
• Increase company profitability
• Maintain the retail locations to the highest standards
• Foster a collaborative and positive environment
• Motivate and coach your team to meet and exceed goals while maintaining operational excellence.

Benefits

• Competitive salary including incentive bonus
• Company vehicle with gas card
• Medical, dental, and vision insurance with a company contribution toward the cost
• Generous 401(k) – up to 8% - to help you in the future
• Up to 3 weeks of PTO and up to 8 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree