Glazier/Installer helper

The Glass Guru•Prosper, TX

2d•$15 - $17

About The Position

The Trainee Glazier / Installer position is the primary product fulfillment position in the company. Trainee Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process. Starting pay $17 - $25 per hour

Requirements

HS Diploma or equivalent
Valid license to drive, and a clean DMV record
Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Nice To Haves

Effective troubleshooting skills
Hardworking, motivated, with excellent organizational and time-management skills

Responsibilities

Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
Communicate to office AND customer if we'll be late for scheduled installation appointment
Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Benefits

There is no boss, we have leadership.
It's not our way or the highway! We want your feedback!
We are teachable. knowing we can learn from you.
We don't yell or swear at each other, that's not leadership.
You will become family
Things happen, we learn together and move on.
You will feel needed
We are honest, and love our customer and team.
We take what we do seriously, but not ourselves.
We want you to look forward to coming to work everyday....................
Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.