Girl Scout Support Coordinator

Girl Scouts In The Heart Of PA•Williamsport, PA

About The Position

The Volunteer Support Coordinator (VSC) is responsible for strengthening and sustaining the volunteer experience across an assigned geographic area. This role focuses on building meaningful relationships, ensuring consistent onboarding, supporting retention and renewal, and helping volunteers feel connected and confident in their roles. The VSC plays a critical role in ensuring members remain engaged year after year, while also supporting service units, product programs, and council initiatives. This position collaborates closely with cross-functional teams and community partners to promote a vibrant, inclusive Girl Scout experience. This position will cover Lackawanna, Luzerne, Lycoming, Sullivan, Union and Wyoming counties. Please note, candidates must reside and have the ability to travel within the assigned geographic area and work a flexible schedule, including some evenings and weekends. GSHPA does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor's degree preferred.
Experience working in volunteer coordination, membership services, community engagement, or customer service.
Strong written and verbal communication skills with excellent attention to detail.
Demonstrated ability to follow through on commitments and manage multiple tasks effectively.
Ability to build trust and maintain positive relationships with individuals from diverse backgrounds.
Comfortable working both independently and collaboratively within a dynamic team.
Skilled in time management, organization, and problem-solving.
Ability to adapt to changing priorities and use sound judgment in decision-making.
Proficiency with Microsoft Office, virtual meeting platforms, and ability to learn new technology systems; experience with Salesforce or CRM systems preferred.
Valid driver’s license and reliable transportation.
Ability to travel within assigned geographic area and work a flexible schedule, including some evenings and weekends.

Responsibilities

Ensure the Girl Scout Leadership Experience is facilitated and implemented in a manner that is consistent with GSHPA and GSUSA current guidelines and expectations, and act as a role model for positive promotion of Girl Scouts in the Heart of Pennsylvania activities, initiatives, and goals.
Serve as the primary point of contact for volunteers, responding to inquiries and support needs with professionalism and care.
Provide direct support to organization’s membership retention efforts for girl and adult members by conducting targeted outreach to parents/caregivers and volunteers at the troop and service unit levels.
Ensure prompt, thorough case resolution and maintain detailed, accurate records of volunteer activity, touchpoints, and case management in internal systems.
Foster relationships that lead to ongoing volunteer engagement and year-over-year membership renewal.
Manage the onboarding process for new troop leaders in the assigned territory, and conduct regular outreach to newly onboarded leaders to support confidence, retention, and connection to the Girl Scout community.
Deliver consistent, high-quality service that reflects organizational values and supports volunteer satisfaction.
Identify patterns in volunteer feedback to help address barriers to retention.
Collaborate with internal teams to ensure alignment in training, support, and communication efforts.
Support training and development opportunities and resource sharing among volunteers.
Maintain regular contact with assigned service units to assess engagement, leadership structures, and activity levels.
Support local volunteer leaders in strengthening service unit operations, planning events, and encouraging broader community involvement.
Assist with volunteer recognition efforts and promote a positive culture within service units.
Provide feedback and recommendations on service unit health and needs.
Partner with staff and volunteers to support local implementation of product program campaigns.
Assist with planning and communication to promote high participation and positive experiences.
Ensure volunteers have access to accurate information, timelines, and resources for successful campaign execution.
Participate in cross-functional projects and team initiatives aimed at improving the volunteer experience.
Ensure adherence to council policies, background clearance procedures, and compliance requirements.
Stay informed about member trends, demographic shifts, and community needs to better serve volunteers.
Provide professional, quality customer service to all customers (i.e. donors, members, volunteers, staff and other community contacts).
Handle confidential information with integrity and discretion.
Demonstrate commitment to the Girl Scout mission by representing GSHPA in a positive and professional manner.
Work independently with limited supervision.
Perform other duties as assigned in support of council-wide initiatives and/or cross functional teams to further the mission of GSHPA.