Giftware Lead

M & D Supply Ace Hardware•Houston, TX

1d•Onsite

About The Position

The Giftware Lead is crucial to the success of the giftware section: buying products that differentiates us from our competition, merchandising the products to ensure maximum sales, and providing helpful, knowledgeable customer service to keep them coming back.

Requirements

Basic computer and math knowledge
Must be 18 years old or older
Physical activity includes: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion.
Physical requirements: Must be able to exert up to 50 pounds of force occasional, and/or up to 20 pounds of force constantly to move objects. Must be able lift at least 40 lbs without assistance, repeatedly from the ground to waist level.
Visual acuity requirements: Giftware Leads are required to have the visual acuity to perform an activity such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes.
Required Equipment operations: Giftware Leads must be able to operate computers, various software and internet-based programs, open office, and RF gun, POS system and cash register. Must be able to climb up and down ladders using 3 points of contact.

Responsibilities

Greet customers, advise customers, demonstrate products
Answer calls using the company phone script.
Answer radio calls promptly and professionally.
Special order non-stock out of stock items in accordance with prevailing policy and procedures.
Complete all housekeeping, back stocking, and task work assignments.
Provide on-the-job training as deemed necessary by management.
Attend store meetings.
Recognize and meet the needs and wants of the store’s customers pertaining to giftware.
Work closely with the Giftware Buyer in relaying needs and/or suggestions to further their store and other stores with giftware departments.
Perform competitive shops among local stores carrying similar merchandise 2-3 times per year.
Attend merchandise market at least once per year.
Develop and maintain a welcoming merchandising theme of the department.
Ensure all pricing tasks are completed in a timely manner: tagging merchandise, create skus as needed, proper PO check in procedures.
Perform inventory as needed.
Recognize merchandise movements and reduce pricing as necessary to maintain proper inventory levels and fresh merchandise appearances.
Assist in other areas of the store as needed.
“On site” attendance must fall within the company standards as outlined in the handbook.
Any other tasks required as determined by management