Gift Shop Manager

COMANCHE NATION - INDIAN TRIBE • Lawton, OK

5d • $43,680 - $52,000 • Onsite

About The Position

The Comanche Nation Gift Shop Manager is responsible for the full operation, marketing, and financial performance of the Gift Shop. This position requires advanced retail knowledge, including merchandising, inventory control, pricing strategy, marketing, and competitive analysis. The Manager ensures that Comanche Nation merchandise—such as beads, fringe, fabric, and other cultural items—is competitively priced and effectively marketed in comparison to similar gift shops throughout the State of Oklahoma, while maintaining cultural integrity and quality standards.

Requirements

• High School diploma or GED Required
• Minimum of 5–8 years of professional retail experience, including sales, inventory, and merchandising
• Demonstrated experience in pricing strategy, competitive price comparison, and retail marketing
• Proven ability to analyze sales data and market trends to make pricing and inventory decisions
• Experience working with POS systems, inventory software, and basic accounting practices
• Strong leadership, communication, and customer service skills
• Ability to operate independently and make sound business decisions
• Must maintain confidentiality and ethical standards at all times
• Must be dependable, punctual, and professional in conduct and appearance
• Must be available to work weekends, evenings, holidays, fairs, and special events
• Must pass required background checks
• Must comply with all Comanche Nation policies and procedures

Nice To Haves

• Associate’s or Bachelor’s degree in Business Administration, Marketing, Retail Management, Entrepreneurship, or a related field.
• Coursework or training in sales, merchandising, inventory management, or marketing strategy
• Supervisory experience required.
• Retail management or supervisory experience
• Experience in cultural retail, artisan markets, museums, or tourism-focused gift shops
• Knowledge of Indigenous arts, beadwork, textiles, and cultural merchandise
• Experience working within a Tribal government

Responsibilities

• Greet customers in a professional, respectful, and courteous manner
• Manage daily retail operations, including opening and closing procedures
• Drive sales growth through strategic merchandising, pricing, promotions, and customer engagement
• Conduct regular price comparisons and market research with other Oklahoma gift shops and cultural retailers selling beads, fringe, fabric, and related items
• Develop and adjust pricing strategies to remain competitive while maintaining profitability
• Plan and execute marketing and promotional initiatives, including in-store promotions, seasonal campaigns, cultural events, and collaborations
• Coordinate marketing efforts with Comanche Nation departments, social media platforms, websites, and event calendars
• Oversee inventory management, including purchasing, receiving, tracking, reconciliation, and shrink prevention
• Maintain accurate POS operations, cash handling, deposits, and sales reporting
• Analyze sales data, inventory turnover, and pricing performance; prepare regular reports for leadership
• Prepare and maintain monthly, quarterly, and annual retail reports, including sales summaries, inventory reports, and performance metrics
• Produce and understand Profit and Loss (P&L) statements, including revenue, cost of goods sold, operating expenses, and net profit
• Track and report key retail statistics on a minimum monthly basis, such as: Total sales and revenue trends Inventory turnover and shrinkage Gross margin and pricing performance Top-selling and underperforming products
• Provide written and verbal reports to leadership detailing financial performance, sales trends, pricing adjustments, and marketing effectiveness
• Maintain accurate documentation to support audits, internal reviews, and financial oversight
• Coordinate with Finance to ensure sales data, deposits, and reports align with Comanche Nation accounting procedures
• Create visually appealing displays aligned with cultural significance, seasonal trends, and customer demand
• Maintain professional relationships with vendors, artists, and suppliers
• Ensure compliance with Comanche Nation financial controls, policies, and procedures
• Maintain a clean, organized, and welcoming retail environment
• Perform other related duties as assigned by Tribal Administrator
• Supervise Gift Shop staff, including scheduling, training, and daily task assignments
• Train staff in sales techniques, customer service, cultural awareness, and product knowledge
• Ensure staff accountability for cash handling, inventory accuracy, and customer service standards
• Conduct or contribute to staff performance evaluations
• Report sales performance, inventory levels, pricing adjustments, and marketing activities to the Department Director
• Coordinate with Finance, Administration, and Cultural Programs as needed

Benefits

• Annual Leave (4 hours per pay period)
• Sick Leave (4 hours per pay period)
• Birthday Leave
• Bereavement Leave (5 paid days off for specified family members)
• Fifteen (15) Paid Holidays
• Medical Insurance (100% employer paid for employee only)
• Dental Insurance (100% employer paid for employee only)
• Life Insurance (100% employer paid for employee only- $40K coverage)
• 401K-up to 3% match
• Medical Insurance BCBS (Spouse, Child(ren), and Family coverage available)
• Dental Insurance Delta Dental (Spouse, Child(ren), and Family coverage available)
• Vision Insurance VSP (Employee, Spouse, Child(ren), and Family coverage available)
• Short-term Disability
• Long-term Disability
• Additional Employee Life Insurance
• Spouse, and Child Life Insurance
• AFLAC

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED