Gift Shop Lead Clerk

Lone Star Park•Grand Prairie, TX

3d•Onsite

About The Position

General Definition: Assists in the daily operation of the gift shop, including inventory control and merchandising, coordinating and monitoring daily activities of gift shop employees. Essential Job Functions: Assists in overseeing the daily operation of all gift shop kiosks. Oversees opening and closing of kiosk locations. Assists in merchandising functions including receiving inventory, stocking, merchandise display, pricing and signage. Assists gift shop employees with sales functions including MICROS system, cash handling, and daily transaction reporting. Accepts money and other transactions and provides correct change to customers. Acts as supervisor and responsible for the gift shop operation in the absence of the manager. Relieves staff for breaks or meal periods as needed. Stays informed of current promotions involving gift shop items. Reports to Concessions/Gift Shop Manager any violation of company or departmental policies in a timely manner. Assists in coordinating and executing physical inventory counts on a monthly (or as assigned) basis; ensuring counts are accurate and conducted timely. Records receipt of ordered merchandise, including verifying the description, quantity, and pricing of merchandise ordered. Reports discrepancies to Gift Shop Manager in a timely manner. Opens and unpacks cartons or crates of merchandise, verifies accuracy of invoice against items received. Reports discrepancies to Concessions/Gift Shop Manager in a timely manner. Assists with stamping, attaching, or changing merchandise price tags; refers to price list for accuracy and consistency. Inspects merchandise to ensure correct pricing and display. Checks and maintains par levels daily. Alerts Concessions/Gift Shop manager to low quantities, missing items and other discrepancies in a timely manner. Assists with signage and display of merchandise to attract customers and promote sales. Responds to customer complaints in a friendly, professional manner. Involves Gift Shop Manager as needed. Assists in employee training, including company policies, departmental procedures, MICROS system, and other job duties as assigned. Assists gift shop employees in completing difficult or complex sales. Assists gift shop employees with voids and returns when necessary. Assists other departments with merchandise transfers as needed. Recommends effective ways to control inventory, increase security measures, promotions, and merchandising. Maintains a neat and orderly work area. Performs other related duties as may be assigned by reporting senior.

Requirements

High school diploma or GED; or three years related experience and/or training; or combination.
Four years of experience required, including two years supervisory experience in operations or related field
Must possess high integrity and work ethics.
Excellent customer service, communication skills, and ability to work as a team required.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and group situations to customers, co-workers, and employees.
Must be able to give and follow specific instruction, including providing supervision to support staff.
Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions.

Responsibilities

Assists in overseeing the daily operation of all gift shop kiosks.
Oversees opening and closing of kiosk locations.
Assists in merchandising functions including receiving inventory, stocking, merchandise display, pricing and signage.
Assists gift shop employees with sales functions including MICROS system, cash handling, and daily transaction reporting.
Accepts money and other transactions and provides correct change to customers.
Acts as supervisor and responsible for the gift shop operation in the absence of the manager.
Relieves staff for breaks or meal periods as needed.
Stays informed of current promotions involving gift shop items.
Reports to Concessions/Gift Shop Manager any violation of company or departmental policies in a timely manner.
Assists in coordinating and executing physical inventory counts on a monthly (or as assigned) basis; ensuring counts are accurate and conducted timely.
Records receipt of ordered merchandise, including verifying the description, quantity, and pricing of merchandise ordered.
Reports discrepancies to Gift Shop Manager in a timely manner.
Opens and unpacks cartons or crates of merchandise, verifies accuracy of invoice against items received.
Reports discrepancies to Concessions/Gift Shop Manager in a timely manner.
Assists with stamping, attaching, or changing merchandise price tags; refers to price list for accuracy and consistency.
Inspects merchandise to ensure correct pricing and display.
Checks and maintains par levels daily.
Alerts Concessions/Gift Shop manager to low quantities, missing items and other discrepancies in a timely manner.
Assists with signage and display of merchandise to attract customers and promote sales.
Responds to customer complaints in a friendly, professional manner.
Involves Gift Shop Manager as needed.
Assists in employee training, including company policies, departmental procedures, MICROS system, and other job duties as assigned.
Assists gift shop employees in completing difficult or complex sales.
Assists gift shop employees with voids and returns when necessary.
Assists other departments with merchandise transfers as needed.
Recommends effective ways to control inventory, increase security measures, promotions, and merchandising.
Maintains a neat and orderly work area.
Performs other related duties as may be assigned by reporting senior.