Gift Shop Clerk
About The Position
Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. Our Star Service expectations include being: WELCOMING – Make every person feel invited and accepted PROACTIVE – Anticipate Guest needs UNIQUE – Create a one-of-a-kind experience at every opportunity RESOURCEFUL – Resolve the need COMPLETE – Take care and close Provide prompt and courteous service to guests and assuring their visit in our store is a pleasant one, and to retain them as a regular guest. Knowledgeable about the products and services we provide. Answers a variety of customer complaints and grievances in a professional manner. Shows genuine concern when unable to fulfill customer’s needs. Offer alternatives or route them to an area where their needs can be met. Operates computer till system in a proficient manner to ensure accuracy in billing and cash handling. Ensures the correct item and cost is entered into till system to keep inventory accurate. Follows till procedures and cash handling procedures to assure accuracy in sales receipts. Ensures that impressed bank is accurate. Accountable for daily sales proceeds and deposit. Accountable for daily sales receipts and till tapes to be sent to auditor. Responsible for the cleanliness and orderly appearance of the entire store. Keeps till area and entire display area neat and orderly. Responsible for cleaning, dusting, stocking shelves, rotating merchandise and checking inventory levels. Inspects merchandise to assure it is bar-coded and priced correctly. Reports any discrepancy to management. Performs other duties and responsibilities as required or assigned.
Requirements
- High school diploma or General Education Degree (GED)
- Minimum of three-month related experience or training, or equivalent combination of education and experience
- Must meet the requirements as prescribed by the Tribal-State compact for Gaming
- Knowledge in basic math includes addition, subtraction, multiplication and division, fractions, percentages and decimals
- Ability to read and comprehend simple instructions and memos
- Ability to perform cash handling techniques in a proficient manner
- Ability to operate a computerized till system in a proficient manner
- Ability to stand for long periods of time
- Ability to reach above shoulder height, to stoop, bend, climb ladders, and lift up to 20 lbs
Responsibilities
- Deliver excellent guest service
- Provide prompt and courteous service to guests
- Be knowledgeable about products and services
- Answer customer complaints and grievances
- Operate computer till system
- Ensure accuracy in billing and cash handling
- Follow till procedures and cash handling procedures
- Ensure impressed bank accuracy
- Accountable for daily sales proceeds and deposit
- Accountable for daily sales receipts and till tapes
- Responsible for cleanliness and appearance of store
- Keep till and display areas neat and orderly
- Cleaning, dusting, stocking shelves, rotating merchandise, checking inventory
- Inspect merchandise for bar-codes and correct pricing
- Report discrepancies to management
- Perform other duties as required
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
