Gift Registry Consultant, Sherman Oaks Fashion Square - Full Time

Macy's•Los Angeles, CA

8h•Onsite

About The Position

Macy’s is a company with over 160 years of history, known for its innovations, traditions, inspiring stores, and events like the 4th of July Fireworks and Thanksgiving Day Parade. The Gift Registry Consultant delivers a welcoming, personalized in-store experience, guiding customers through their gift registry journeys. This role focuses on building meaningful relationships, anticipating needs, and providing thoughtful recommendations across categories to help customers create complete and unique registries while achieving sales goals. Consultants are entrepreneurial, introducing products and solutions to enhance the experience and drive growth. They are focused on customer acquisition and long-term relationships, ensuring seamless, elevated, and memorable interactions. The role involves close partnership with vendor partners, in-store leadership, personal stylists, peers, and call center teams to champion the registry experience. Gift Registry Consultants embrace innovation and connect with customers through various touchpoints including phone, email, client outreach, one-on-one appointments, and curated in-store events, creating moments of hospitality at every step.

Requirements

Customer-focused professional who creates personalized, memorable celebration experiences that meet each customer’s needs.
Confident in both in-store and virtual selling, using product knowledge, expertise, and selling tools to drive registry sales and increase transaction value.
An engaging communicator who builds meaningful relationships with customers, colleagues, vendors, and the community.
Entrepreneurial and results-oriented, using data, market trends, and innovation to guide decisions and exceed sales goals.
Comfortable planning and executing events, managing appointments, and leveraging technology to deliver seamless omnichannel experiences.
Collaborative, working closely with store teams, personal stylists, and vendor partners to create elevated registry experiences.
Organized, dependable, and able to prioritize daily and weekly responsibilities effectively while maintaining a welcoming, safe, and clean environment.
Embrace Macy’s culture of hospitality, fostering respect, inclusivity, and authentic connections with customers, colleagues, and the community.
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.

Nice To Haves

At least 5 years of selling or customer experience preferred.

Responsibilities

Begin each day energized and ready to make an impact to deliver an elevated customer experience.
Arrive ready to represent the registry business with pride, ensuring their workspace—both in store and virtual—is organized, welcoming, and ready for customer engagement.
Review performance goals, upcoming appointments, and key priorities.
Stay current on new products, registry trends, and vendor highlights so they can confidently guide and inspire customers.
During customer interactions, focus on the customer—offering a warm welcome, building genuine connections, and creating personalized conversations that help customers feel understood and supported throughout their registry journey.
Listen closely, anticipate needs, and thoughtfully recommend products across categories to create meaningful, complete registries and lasting relationships.
Be based in the store’s home department.
Champion a seamless and shoppable registry experience by maintaining organized registry displays and tools.
Support in-store events and appointments.
Collaborate with partners and peers.
Ensure all registry touchpoints—from signage to digital tools—are accurate, polished, and customer ready.
Share Loyalty program benefits.
Make sure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer’s name.
Support one another with honesty, care, and collaboration.
Strive to improve every day, take pride in work, achieve registry and home sales goals and learn from each other to deliver individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice