SIL-posted 3 days ago
$65,000 - $75,000/Yr
Full-time • Manager
Onsite • Dallas, TX

The Gift Administration Manager (GAM) plays a critical role in establishing confidence in donors that their gifts are stewarded with care and professionalism. This role offers the highest customer service and a consistent donor experience to our giving partners while making sure that each contribution is processed, recorded, acknowledged, and reconciled with precision, compliance, and donor care. As “mission control” for a lean development team, this position strengthens collaboration between the development and finance teams and works with development officers to facilitate retention, relationship with the organization, and deeper engagement. Excellent customer service and attention to detail will help maintain SIL’s credibility and build trust, the essential building blocks behind SIL’s ability to be well nourished and carry out its mission for the sake of the world’s minoritized languages.

  • Accurate and timely gift processing
  • Donor retention
  • Development Officer (DOs) Coordination
  • Process management
  • People management
  • Strong faith in Jesus Christ as Savior; God honoring lifestyle
  • Knowledge of accounting principles and practices, banking, and the analysis and reporting of financial data.
  • Knowledge of IRS charitable contribution regulations and gift acknowledgment requirements
  • Experience with customer relationship management software (e.g., Salesforce, Raiser's Edge, DonorPerfect), giving platforms (e.g., Classy/GoFundMePRO) and financial software (e.g,. NetSuite, Sage Intacct) is strongly preferred
  • Strong data entry and computer skills (A high level of proficiency with spreadsheet creation and utilization, and with Google Workspace)
  • Proven verbal and written communication skills in a professional setting
  • Problem Solving: Strong analytical skills to resolve complex problems and situations in a timely, accurate and tactful manner.
  • Excellent attention to detail and drive to improve processes
  • Commitment to maintain high ethical standards, expertly handle and safeguard personal and donor information with discretion and strict confidentiality.
  • Passion for the best interests of donors and the transformative nature of biblical generosity
  • Strong customer service traits, projects a sense of empathy and understanding when dealing with others, and demonstrates a sense of sensitivity to the Holy Spirit
  • Demonstrates commitment to see a matter through and ability to manage multiple activities and route tasks to others in order to keep everything humming
  • Instills confidence and trust among fellow staff and our giving partners
  • Bachelor's degree or equivalent experience required, preferably in Accounting, Finance, Business Administration, or related discipline
  • 3--5 years of experience in nonprofit gift processing, donor database management, or advancement services
  • Understanding of handling needed for every method of donating (e.g. check, credit card, ACH, DAF, gift in kind)
  • Familiarity with missionary and project funding/appeal matters in a nonprofit ministry is preferred
  • A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth
  • Experience with customer relationship management software (e.g., Salesforce, Raiser's Edge, DonorPerfect), giving platforms (e.g., Classy/GoFundMePRO) and financial software (e.g,. NetSuite, Sage Intacct) is strongly preferred
  • Familiarity with missionary and project funding/appeal matters in a nonprofit ministry is preferred
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