GI Endoscopy Waiting Room Attendant

University of Kansas•Ishpeming, MI

8d•Onsite

About The Position

The Perioperative Waiting Room Attendant, under the direction of BH Endoscopy Nurse Manager, provides customer service to all patients and visitors; facilitates communication between patient/visitors and the healthcare team. Hours for this position will be: 6:30AM- 3:00PM Mon-Fri

Requirements

High School Graduate or GED.
Experience working in Windows and Microsoft Office.
Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA)
Excellent verbal and written communication skills.

Nice To Haves

Associates Degree in Business or a related field of study from an accredited college or university.
3 or more years of face-to-face customer service experience
Nonviolent Crisis Intervention - Crisis Prevention Institute (CPI)

Responsibilities

Assists The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors.
Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential information to patients/visitors. Additionally, will assist the liaisons with locating and placing families in conference rooms for surgeon discussions
Delivers customer focused communication to provide patients and visitors with quality information.
Performs active surveillance of area for potential safety/security issues and or abnormal activities and communicate to appropriate personnel.
Receives and relays all forms of communication accurately, promptly and courteously to the appropriate personnel/department.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Other duties may be assigned as required.

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