GFP Patient Support Center Associate - Full-Time - 8:30am-5:00pm

Griffin Hospital • Derby, CT

411d

About The Position

The GFP Patient Support Center Associate is an entry-level position responsible for providing excellent customer service in a medical office environment. The role involves answering phone calls, updating patient information, scheduling appointments, and verifying insurance details. The associate plays a crucial role in ensuring smooth communication between patients and healthcare providers, while also participating in outreach campaigns to promote preventative care.

Requirements

• High school diploma or GED.
• Minimum of 1 year experience working in a medical office environment.
• Experience working with electronic health records.
• Knowledge of medical terminology and medical insurance requirements.
• Strong customer service skills.
• Ability to multi-task.

Nice To Haves

• Graduation from a medical office or medical administration program preferred.

Responsibilities

• Promptly and professionally answer telephone calls.
• Update patient demographic information and enter it into electronic records.
• Create new patient records as needed.
• Conduct insurance information verification and eligibility checks.
• Schedule patient appointments according to established office protocols and triage guidelines.
• Communicate with physician office staff on patient concerns, requests, and scheduling changes.
• Refer patients as needed to Griffin Faculty Physician and Griffin Hospital resources.
• Identify potential gaps in care, including the need for annual preventative visits, and schedule as needed.
• Participate in population health outreach campaigns and help to schedule as needed.
• Perform other duties as assigned by supervisor or manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED