GFC Performance Coach Manager

Bank of America • Chicago, IL

1d • $115,000 - $154,300 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Financial Crimes Performance Coach Manager will lead a team of Performance Coaches dedicated to enhancing the effectiveness and quality of Anti-Money Laundering (AML) and Fraud investigations. This role is responsible for developing coaching strategies, driving investigator performance, and ensuring adherence to regulatory and internal standards. The ideal candidate will possess deep expertise in financial crimes investigations, coaching methodologies, and performance management. This job is responsible for providing oversight of financial crimes investigation activities, including the performance of end-to-end investigations/ investigations support functions of external activities across one or more lines of business. Key responsibilities include overseeing investigative efforts related to fraud, money laundering, or terrorist financing, ensuring timely and accurate reporting of suspicious activity, and managing interactions with Law Enforcement as required. Job expectations include ensuring significant issues and financial crimes trends are effectively reported.

Requirements

• 7+ years of experience in AML, Fraud, or Financial Crimes investigations.
• 3+ years of experience in coaching, training, or performance management.
• Proven leadership experience managing teams in a high-volume, compliance-driven environment.
• Utilize performance management strategies to guide and support performance coaches in achieving expected standards
• Strong analytical skills with experience in performance metrics and reporting.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to influence cross-functional teams and drive results.
• Adaptability in a fast-paced, evolving regulatory environment
• Policies, Procedures, and Guidelines Management
• Coaching
• External Resource Management
• Investigation Management
• Regulatory Compliance
• Issue Management
• Risk Management
• Strategy Planning and Development
• Written Communications
• Analytical Thinking
• Critical Thinking
• Fraud Management
• Reporting
• Talent Development

Nice To Haves

• Bachelor's Degree in related field
• Certified Anti-Money Laundering Specialist (CAMS)

Responsibilities

• Oversees investigative efforts, reviewing and approving cases and ensuring the delivery of timely and accurate regulatory reporting
• Provides oversight of a team of Investigators or activities performing end-to-end investigations of financial crimes activities
• Ensures that the completion of Suspicious Activity Reports is conducted in a timely and accurate manner for submission to regulators and/or law enforcement, while providing review and oversight
• Reviews facts of the investigation, and escalates risk to senior stakeholders and partners with Front Line Units to resolve
• Leads quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role
• Evaluates internal controls to ensure they are working effectively by identifying weaknesses or gaps
• Lead, mentor, and develop a team of Performance Coaches.
• Set clear performance expectations and provide ongoing feedback and support, driving accountability
• Foster a culture of continuous improvement and professional development, building a pipeline for organizational growth
• Design and implement coaching frameworks tailored to AML and Fraud investigation best practices.
• Oversee delivery of targeted coaching sessions to investigators to improve case quality, efficiency, and compliance, with sustainable results
• Monitor coaching effectiveness through performance metrics and feedback loops.
• Collaborate with Operations and Quality Assurance teams to identify performance gaps and training needs.
• Analyze investigator performance data to inform coaching priorities and interventions.
• Develop and maintain dashboards and reporting tools to track coaching impact.
• Partner with senior leadership to align coaching initiatives with organizational goals.
• Communicate performance trends, risks, and opportunities to key stakeholders.
• Support change management efforts related to process improvements and technology implementations.
• Ensure coaching practices align with regulatory requirements and internal policies.
• Promote a strong risk and compliance culture across investigative teams.
• Participate in audits and contribute to remediation efforts as needed.

Benefits

• This role is eligible to participate in the annual discretionary plan.
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees