Get Connected Program Manager
About The Position
The mission of Mental Health America of Ohio (MHAOhio) is to transform how people think about mental illness, make it easier to get help and give people the support they need to get better and stay better. Our guiding principles include responsibility, respect, caring, expertise, trust,munication, emotional health and equity. We aremitted to recruiting and continually cultivating a diverse and inclusive workplace. Supervision s to the Get Connected Program Director Schedule Work hours are generally 8:30 am - 5:00 pm Monday through Friday, flexible based on work demands and in consultation with supervisor, 40 hours per week. This is a full-time, exempt position. Some weekend and evening hours required for support group coverage.
Requirements
- Bachelor's degree in an applicable field
- At least 2 years experience working in the mental health or SUD field
- The ability to work effectively with diverse people andmunities, contribute to a collaborative team and be people-centric
- Strong mediation, negotiation, and de-escalation skills
- Strong oral and writtenmunication skills
- Comfort and experience in phone-based direct service with individuals who may be escalated
- Valid driver's license or means of transportation
Nice To Haves
- At least 5 years experience working in the local mental health/SUD system in Central Ohio
- Clinical assessment skills and experience
- Program development skills
- Client rights and/or advocacy background
- Proficient with database management and Microsoft Office products, preferably in macOS
Responsibilities
- Collaborate with the Get Connected Team in managing the daily operational elements of the Get Connected (GC) Program
- Assist and advocate for GC program participants who utilize mental health and/or substance use services and their families in understanding their rights and responsibilities
- Provide phone-based information and referral services for individuals/family members navigating the mental health, substance use, and other systems that impact their recovery.
- Provide support, navigation and resources to individuals who the local behavioral health system might overlook due to transitions, shifting circumstances in service providers or other situations
- Serve as a third-party intermediary for program participants who are hesitant to use their providers' grievance procedures
- Manage and regularly update the GC provider directory and outreach to new referral sources to developmunity partnerships
- Assist GC Senior Program Manager with the management of Support Group programming
- Fill in group facilitator gaps as needed for in-person and online support groups
- Collaborate with the GC Team in the continuous updating/development of program policy and procedure manuals for GC and Support Group services
- Assist in the development of GC Program and Support Group marketing materials
- Liaise withmunity provider agencies and programs to enhance the referral base for GC and coordinate iing opportunities formunity outreach and education
- Work in collaboration with the program director to develop funding proposals and provision and interpretation of reporting data
- Balance individual daily client workload with other job responsibilities in accordance with programmatic policies and procedures
- Other duties, within reason and scope of the position's primary duties, may be assigned after consultation with employee and supervisor.
Benefits
- 80% employer-covered medical, dental, and vision insurance policies starting 30 days after hire
- 100% employer-paid life insurance policy starting 6 months after start date
- Access to a 403B plan
- Mileage and phone reimbursement (w applicable)
- Agency-paid professional development (up to a certain amount)
- 12 days of accrued, paid vacation time and 12 days of accrued, paid sick leave
- 11 paid holidays; 2 paid personal days; 5 paid mental health days available to use as needed; 1 paid daily self-care hour
- Additional PTO for bereavement (up to 5 days) and parental leave (9 weeks)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
