German Speaking Service Desk Agent

4iG Nyrt•Countryside, IL

52d•Hybrid

About The Position

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defence and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment. In order to achieve our common goals, we count on you

Requirements

Completed training as an IT specialist or professional experience
High service and customer orientation
Excellent language skills in Hungarian, German and English language skills required
Good knowledge of current PC architectures, hardware and software technologies,
Active Directory
Experience with remote desktop tools
Quality and solution-oriented way of working
Capable of working in a team, strong communication skills, resilient
Strong service and customer orientation - ideally experience in retail

Nice To Haves

ITSM process skills
Experience with ServiceNow
ITIL certification

Responsibilities

Processing of incoming service requests and incidents based on SLA, KPI, FCR. via phone, mail, ticketing system.
On-call duty
Ticket creation, categorization, resolution, documentation.
Interface to system specialists & departments
Control, monitor and delegate tickets according to SLAs.
Documentation of solution descriptions and maintenance of the knowledge database
Ensure training for the new joiners
Qualified customer-oriented support for end users and assistance with questions about the use of IT applications and systems
Processing of major incidents and their correspondence to Mgmt/departments
Remote troubleshooting for end users.

Benefits

Take over an important and challenging role with high visibility
Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
Gain insight into the defence and automotive industry
Make use of the broad network with over 40.000 great colleagues at Rheinmetall and 4iG worldwide
Benefit from various professional trainings and events
Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work

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