About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. About the Role LiveWell Care Management is seeking experienced Registered Nurses, Social Workers, or Gerontologists who are passionate about supporting older adults and their families. This role provides consultation and care management services designed to promote independence, dignity, and quality of life for aging clients. As a Geriatric Care Manager, you will take a holistic, client-centered approach to care by conducting assessments, developing individualized care plans, coordinating services, and monitoring ongoing needs. You will work closely with families, healthcare providers, and community resources to ensure clients receive coordinated and compassionate care. This position offers flexibility, independence, and work–life balance, with the ability to work from a home office supported by a collaborative administrative team.

Requirements

  • Minimum 5 years of experience in community, hospital, hospice, or home health case management.
  • Experience working with older adults, dementia, and/or disabilities.
  • Experience managing complex family systems and dynamics.
  • Bachelor’s or Master’s degree in a healthcare-related field (preferred).
  • Professional certifications such as: ○ Certified Care Manager (CMC) ○ Certified Case Manager (CCM)
  • Additional credentials may include RN, LCSW, MSW, LVN, LPT, or MA Gerontology
  • Strong verbal and written communication skills
  • Excellent customer service and problem-solving abilities
  • Strong organizational and time-management skills
  • Detail-oriented with the ability to work in fast-paced environments
  • Proficiency with Microsoft Office, Electronic Health Records, and general office technology
  • Must reside in Portland, Oregon with knowledge of local eldercare resources.
  • Ability to lift and carry 10–15 pounds
  • Ability to sit, stand, and walk for extended periods
  • Frequent local travel to client homes using a personal vehicle
  • Ability to operate standard office equipment including computers, phones, and copiers

Responsibilities

  • Conduct comprehensive client assessments and ongoing reassessments.
  • Develop, implement, and update individualized care plans.
  • Monitor medical, cognitive, and psychosocial aspects of client care.
  • Track and document changes in client condition, preferences, medical orders, and family requests.
  • Monitor and evaluate client status, interventions, and outcomes.
  • Maintain accurate electronic health records, including documentation and billing.
  • Coordinate resources and services to meet client care needs.
  • Collaborate with both formal and informal support systems including families, caregivers, and community providers.
  • Interact with professionals on behalf of clients, including: ○ Physicians ○ Attorneys ○ Fiduciaries ○ Hospice personnel ○ Community service providers
  • Provide guidance, resources, and education to help families make informed medical decisions.
  • Support families navigating complex care needs and family dynamics.
  • Maintain referral networks and community resource connections.
  • Identify and coordinate services that support client well-being.
  • Perform other responsibilities as assigned by your supervisor.

Benefits

  • Flexible schedule and strong work–life balance
  • Competitive salary
  • Professional development assistance
  • Dental and Vision Insurance
  • TouchCare VirtualCare
  • Life Insurance
  • 401(k) with company matching
  • Healthcare Flexible Spending Account (FSA)
  • Employee Assistance Program
  • Pet Insurance
  • Medical/Dental/Vision Insurance
  • TouchCare VirtualCare
  • Life Insurance
  • Health Savings Account
  • Flexible Spending Account
  • 401(k) Matching
  • Employee Assistance Program
  • PTO Plan for Non-Exempt Employees
  • Flexible PTO Plan for Exempt Employees
  • Holidays and Floating Holidays
  • Pet Insurance
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