Genesys_Senior Developer

Capgemini Holding Inc•Atlanta, GA

75d•$100,000 - $130,000

About The Position

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostâ¯innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyâ¯provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days areâ¯the same. We are seeking a highly skilled Senior Genesys Developer with a minimum of 5 years of experience in application development, specializing in multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal candidate will have hands-on expertise in voice and non-voice channels, third-party integrations, and a strong background in delivering customer interaction solutions across various platforms.

Requirements

Minimum 5 years of experience in Genesys application development.
Proven hands-on experience with Genesys Cloud CX Architect.
Strong understanding of OmniChannel orchestration and self-service IVR.
Experience with third-party integrations (AWS, CRM, etc.).
Deep knowledge of speech recognition technologies and vendor offerings.
Familiarity with Genesys AI, WFM, Reporting, and Analytics.
Genesys Cloud CX certification in one or more solution areas (Inbound, Outbound, Multichannel, Recording, Reporting).
Excellent problem-solving and communication skills.

Responsibilities

Design, develop, and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect.
Build and maintain applications across Voice, SMS, Email, Chat, and Bot channels.
Integrate third-party services such as AWS Lambda, Lex, Polly, and CRM systems (e.g., Dynamics).
Deliver customer interaction solutions across IVR, web, messaging/chat, SMS, and social media.
Ensure seamless integration with internal and external components using Genesys Framework.
Develop and deploy Self-Service and Analytics solutions with speech-based interfaces and dynamic menus.
Evaluate and implement speech recognition technologies from vendors like Amazon, Genesys, and Nuance.
Utilize Genesys AI, WFM, Reporting, and Analytics tools to enhance solution performance.
Work in complex development environments and across multiple platforms.
Collaborate effectively in a remote, virtual, and global team setup.

Benefits

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief