Capgemini Holding Inc-posted 25 days ago
$100,000 - $130,000/Yr
Full-time • Mid Level
Atlanta, GA
5,001-10,000 employees
Professional, Scientific, and Technical Services

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. We are seeking a highly skilled Senior Genesys Developer with a minimum of 5 years of experience in application development, specializing in multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal candidate will have hands-on expertise in voice and non-voice channels, third-party integrations, and a strong background in delivering customer interaction solutions across various platforms.

  • Design, develop, and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect.
  • Build and maintain applications across Voice, SMS, Email, Chat, and Bot channels.
  • Integrate third-party services such as AWS Lambda, Lex, Polly, and CRM systems (e.g., Dynamics).
  • Deliver customer interaction solutions across IVR, web, messaging/chat, SMS, and social media.
  • Ensure seamless integration with internal and external components using Genesys Framework.
  • Develop and deploy Self-Service and Analytics solutions with speech-based interfaces and dynamic menus.
  • Evaluate and implement speech recognition technologies from vendors like Amazon, Genesys, and Nuance.
  • Utilize Genesys AI, WFM, Reporting, and Analytics tools to enhance solution performance.
  • Work in complex development environments and across multiple platforms.
  • Collaborate effectively in a remote, virtual, and global team setup.
  • Minimum 5 years of experience in Genesys application development.
  • Proven hands-on experience with Genesys Cloud CX Architect.
  • Strong understanding of OmniChannel orchestration and self-service IVR.
  • Experience with third-party integrations (AWS, CRM, etc.).
  • Deep knowledge of speech recognition technologies and vendor offerings.
  • Familiarity with Genesys AI, WFM, Reporting, and Analytics.
  • Genesys Cloud CX certification in one or more solution areas (Inbound, Outbound, Multichannel, Recording, Reporting).
  • Excellent problem-solving and communication skills.
  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief
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