Genesys PureCloud Developer

Neighborly®•Irving, TX

9d•Hybrid

About The Position

Genesys PureCloud Dev Are you looking for a place where you can bring your experience with Genesys Cloud APIs, integrations, enterprise AI and voice/chatbots, and IVR/flow development, and a strong understanding of contact center operations? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Genesys PureCloud Developer on the Neighborly Shared Services team, a typical day for you will include: Design an enterprise architecture for contact center capabilities based on Genesys Cloud CX and the Neighborly enterprise wide technology ecosystem that incorporates Conversational AI, Marketing Orchestration, Enterprise Data, and IT/telecom infrastructure (ie UCaaS) that achieves revenue and business growth outcomes Collaborate with cross-functional teams to understand customer, franchise, brand and/or user requirements Translate requirements into innovative scalable solutions that deliver business outcomes; ensure integration of Genesys Cloud with 3rd party systems and the Neighborly enterprise technology ecosystem via APIs and web services Build and maintain IVR/IVA call flows using Genesys Architect. Monitor and troubleshoot issues in production environments. Implement best practices for CI/CD, version control, and testing. Provide technical documentation and knowledge transfer to internal teams. Bring your skills and be inspired to achieve success.

Requirements

3+ years of experience with Genesys Cloud CX platform and integration of the platform with other technologies such as Conversational AI, Marketing Orchestration and Enterprise Data
Experience with RESTful APIs, JSON, and OAuth.
Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional).
Knowledge of custom CRM and POS integrations (ServiceTitan).
Experience with unified communications and other collaboration tools.
Experience with data analytics or reporting tools.
Proficiency in Genesys Architect, scripting, and API integrations.
Proficiency in telephony and cloud voice technologies
Strong understanding of contact center operations, work force management, quality management, reporting, text analytics and voice of the customer
Familiarity with BYOC architecture and enterprise carrier solutions.
Bachelor's Degree in Computer Science or other related fields

Responsibilities

Design an enterprise architecture for contact center capabilities based on Genesys Cloud CX and the Neighborly enterprise wide technology ecosystem that incorporates Conversational AI, Marketing Orchestration, Enterprise Data, and IT/telecom infrastructure (ie UCaaS) that achieves revenue and business growth outcomes
Collaborate with cross-functional teams to understand customer, franchise, brand and/or user requirements
Translate requirements into innovative scalable solutions that deliver business outcomes; ensure integration of Genesys Cloud with 3rd party systems and the Neighborly enterprise technology ecosystem via APIs and web services
Build and maintain IVR/IVA call flows using Genesys Architect.
Monitor and troubleshoot issues in production environments.
Implement best practices for CI/CD, version control, and testing.
Provide technical documentation and knowledge transfer to internal teams.