Genesys Product/Support Co-Op

Berkley • Urbandale, IA

11d • Onsite

About The Position

The Co-OP program provides highly motivated and qualified students with the opportunity to gain hands-on experience, receive valuable on-the-job training, and deepen their understanding of business and technology in a real-world setting. Participants are fully embedded within their assigned teams, where they contribute to meaningful projects, collaborate with professionals across departments, and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application, offering exposure to industry tools, technologies, and leadership engagement.
This role would be working with our admitted policy system product and support team. An ideal candidate would be interested in a career in Product Management or Business Administration, with an interest in the Insurance industry.
This team member would be responsible for working on support tickets from our Operating Unit partners, helping to solve real life business problems. They would also assist our team members with quality control work as well as writing business requirements for enhancement requests.

Requirements

• Strong communication skills (oral and written), especially for working with both technical and non-technical teams.
• Demonstrated problem-solving ability and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Customer service orientation and a collaborative mindset.
• A high school diploma or GED is required.
• College Status: You must be currently enrolled in a degree program related to the field — or have recently graduated with a relevant degree.
• At least 2 years of college coursework preferred
• Curiosity and eagerness to learn new technologies.

Responsibilities

• Assist with configuring policy system enhancements and quality control work.
• Work on assigned projects that align with their academic background and team objectives.
• Help resolve service tickets and respond to technical inquiries with a customer-service mindset.
• Maintain documentation for team processes, assist in testing and implementation, and contribute to process improvement initiatives.
• Engage with cross-functional teams, participate in meetings, contribute to team goals and shared deliverables.
• Co-ops are embedded in their teams and gain exposure to real-world IT environments, tools, and workflows.
• Each student is typically paired with a coach or mentor to guide their development and integration into the team.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees