Remote Genesys Engineer

Jobgether • California, CA

5h • Remote

About The Position

As a Genesys Engineer, you will be pivotal in the development and maintenance of Genesys solutions, supporting the operations of our contact center. This role demands meticulous design, integration, and management of Genesys Cloud CX technologies to ensure superior customer service operations. Your expertise will facilitate tailored solutions that enhance workflow efficiency and service delivery. Join us to contribute to a significant mission that impacts customer interactions and operational success.

Requirements

• B.S in Information Systems or related field or equivalent work experience.
• 5+ years of Genesys engineering experience.
• Proven skills in Genesys implementation and customization.
• Strong problem-solving abilities and communication skills.
• Experience in leading cross-functional teams and aligning technology with business goals.

Responsibilities

• Design, configure, and implement Genesys-based contact center solutions tailored to specific organizational needs.
• Integrate Genesys solutions with third-party applications, ensuring a seamless customer experience.
• Monitor and maintain the Genesys environment, optimizing performance and availability.
• Develop and maintain technical documentation and standard operating procedures.
• Provide training and support to contact center agents on Genesys tools.

Benefits

• Opportunity to work on critical projects that impact national safety and security.
• Remote work flexibility.
• Collaboration with talented professionals in a purpose-driven environment.
• Comprehensive training and development programs.
• Competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees