Genesys Developer- Newark,NJ

Cystems Logic Inc • Newark, NJ

4h • Onsite

About The Position

Hi, Job Title: Genesys Developer Location: Newark, NJ – Onsite Duration: 9-12 months Contract We have below job opening. If you are interested and your experience match with job description. Please send your updated resume with below details....Asap Expected rate all inc on C2C: Visa status: Current Location: Interview Availability(Time zone) : Job Summary: The Genesys Developer will be responsible for designing, developing, configuring and supporting Genesys-based contact center solutions. This role will work closely with business stakeholders and technical teams to deliver high-quality voice and digital customer engagement solutions. The ideal candidate will have strong hands-on experience with Genesys platforms, IVR development, call routing and system integrations.

Requirements

• Strong experience with Genesys Framework, Genesys Engage or Genesys Cloud
• Hands-on development experience with IVR, call flows and routing strategies
• Experience with Genesys Composer, Architect or GVP
• Strong knowledge of SIP, VoIP and contact center technologies
• Experience with Java, JavaScript or Python for integrations and scripting
• Solid understanding of web services, APIs and CTI integrations
• Experience with SQL and database concepts
• Strong troubleshooting and debugging skills
• Excellent communication and documentation skills

Nice To Haves

• Experience with Genesys Cloud CX
• Knowledge of AWS or Azure cloud environments

Responsibilities

• Design, develop and maintain Genesys contact center solutions
• Build and enhance IVR applications, call routing and interaction flows
• Configure and support inbound and outbound calling campaigns
• Integrate Genesys with CRM and other enterprise systems
• Troubleshoot production issues and provide ongoing support
• Participate in requirements gathering, design discussions and solution reviews
• Perform unit testing and support UAT activities
• Prepare technical documentation and knowledge transfer materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees