Innova Corporation Co. Ltd-posted 8 months ago
Senior
Charlotte, NC
Specialty Trade Contractors

Innova Solutions is immediately hiring for a Genesys Developer Position. This is a W2-Contract role located in Plano, TX or Charlotte, NC, with a hybrid work mode (three days onsite and two days remote). The ideal candidate will have over 10 years of development and implementation experience with Genesys contact center solutions, both on-premises and in the cloud. Responsibilities include configuring and troubleshooting Genesys software and hardware components, integrating Genesys with third-party applications and systems, and utilizing Genesys cloud APIs, SDKs, and tools to build integrations and extensions.

  • 10+ years of development and implementation experience with Genesys contact center solutions.
  • Configure and troubleshoot Genesys software and hardware components.
  • Integrate Genesys with third-party applications and systems.
  • Strong experience with Genesys Framework including IVR development, scripting, routing strategy, and reporting.
  • Working experience on major Genesys and NICE platform upgrades.
  • Utilize Genesys cloud APIs, SDKs, and tools to build integrations and extensions.
  • Experience with Genesys products (PureCloud, PureEngage, PureConnect).
  • Experience with call recording platforms (NICE, Genesys IR).
  • Knowledge of Genesys Cloud security features.
  • Proficiency with programming languages (Java, Python, JavaScript).
  • Excellent problem-solving skills.
  • Strong knowledge in contact center network topology.
  • Coordinate with other tech partners like Avaya, network partners, and product vendors.
  • 10+ years of development and implementation experience with Genesys contact center solutions.
  • Strong experience with Genesys Framework including IVR development, scripting, routing strategy, and reporting.
  • Proficiency with programming languages (Java, Python, JavaScript).
  • Excellent problem-solving skills.
  • Strong knowledge in contact center network topology.
  • Knowledge in Siebel CRM Application Integration.
  • Familiar with Agile methodologies and related processes.
  • Ability to arrange and write design documents.
  • Medical & pharmacy coverage
  • Dental/vision insurance
  • 401(k)
  • Health saving account (HSA)
  • Flexible spending account (FSA)
  • Life Insurance
  • Pet Insurance
  • Short term and long term Disability
  • Accident & Critical illness coverage
  • Pre-paid legal & ID theft protection
  • Sick time and other types of paid leaves (as required by law)
  • Employee Assistance Program (EAP)
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