Genesys Cloud- Technology Architect
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About The Position
We are seeking a highly experienced Sr. Technology Architect with 18 to 22 years of experience to join our team. The ideal candidate will have expertise in Google CCAI Platform, Genesys Cloud and Amazon Connect. This role involves designing and implementing advanced technology solutions to drive our business forward. The work model is hybrid and the shift is day. Travel is not required. Cognizant's 'Customer service Transformation' team is part of Cognizant's Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.
