Genesys Cloud Principal Consultant

Verizon Communications • Temple Terrace, FL

286d • $134,000 - $248,000 • Remote

About The Position

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in implementation and solutions with a specific focus on Genesys-based solutions.
• Contact center experience.
• Fully certified with all Genesys Cloud certifications.
• Willingness to travel up to 25%.

Nice To Haves

• Demonstrated ability to lead and drive an implementation from discovery through production rollout.
• Ability to identify problems, analyze them and provide potential solutions.
• Ability to manage multiple tasks and projects across various organizations and global regions.
• Strong leadership, negotiation, conflict resolution and consensus-building skills with business and technical groups.
• Ability to take initiative.
• Ability to lead a diverse team through delivery of a complex integrated solution platform.

Responsibilities

• Perform Pre-Sales activities; Translate customer business issues/opportunities into technical solution/business requirements.
• Support customer and Verizon cross-functional teams through the sales, implementation, and support lifecycles.
• Partner with cross-functional CS teams to develop integrated end-to-end solutions for customer.
• Supports client-facing opportunities by leading remote/on-site collaboration with client business, technical and operations departments head levels.
• Develops Functional Specification Document to define agreements for specified work and related charges.
• Create custom scripting with Python and Genesys Cloud APIs/SDK.
• Deliver training to customer end-users, admins, and developers on Genesys functionalities.
• Manage reporting, performance views, dashboards, and designs external interfaces for extraction of Genesys Analytics into external data warehouses.
• Provide significant non-customer-facing contributions through activities including PS Design, Configuration and Testing software testing and maintenance.
• Development of use cases.
• Identifying need for enhancements to current technologies.
• Work as a trusted Advisor.
• Developing training, lead training sessions, etc.

Benefits

• Health and wellness benefits.
• Short term incentives.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree