Genesys Cloud Engineer - Senior Enterprise Communications Engineer

Northwell • New Hyde Park, NY

7h • Remote

About The Position

Overview: We are seeking a highly skilled and experienced Genesys Cloud Engineer to play a pivotal role in the design, implementation, and optimization of our new Genesys Cloud Contact Center and Unified Communications (UC) systems. As a key member of our Telcom Services team, you will be responsible for translating business requirements into robust technical solutions, ensuring a seamless migration and integration with existing enterprise systems. This role requires deep technical expertise in Genesys Cloud, strong problem-solving abilities, and excellent collaboration skills to work with various stakeholders across the organization.
Job Description
Ensures integrity of the network devices, communication systems software, hardware. Identifies, programs and maintains all network and communication applications. Assists and participates in the review and design of new or existing network infrastructure and systems. Develops and conducts in-service training on new applications.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience
• 3-5 years of relevant experience, required.

Nice To Haves

• Genesys Cloud Certified Professional or Genesys Cloud Certified Architect certification(s).
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation or custom integrations.
• Experience with identity management solutions (Azure AD) and SCIM provisioning.
• Experience with reporting tools and analytics within Genesys Cloud.
• Prior experience migrating from legacy on-premise contact center/UC systems (e.g., Cisco, Avaya, Genesys Engage) to a cloud platform.

Responsibilities

• Responsible for engineering and integrity of the networking and communication system’s software, hardware, and configurations.
• Responsible for identifying, engineering/designing and programming of networking infrastructure and communication applications.
• Develops knowledge base documents and conducts knowledge transfer among engineering team.
• Assists in the review and evaluation of project requests and recommends appropriate action.
• Administers installation and repair services.
• Responsible for first level problem resolution for all health system locations.
• Gives guidance and direction to engineering team and outside service technicians.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level