The Genesys Developer role requires a minimum of 3-5 years of application development experience, specifically in implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. The candidate should have functional and hands-on experience in developing Voice and Non-Voice applications, including SMS, Email, Chat, and Voice Bot solutions using Genesys Cloud CX Architect. A thorough understanding of the Genesys Framework and its integration with both internal and external components is essential. The role also involves delivering self-service and analytics solutions that are enabled with speech-based interfaces and dynamic menus based on customer treatment strategies. Candidates should be Genesys Cloud CX certified professionals in one or more focused solution areas such as Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, or Reporting.
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Industry
Professional, Scientific, and Technical Services