Genesys Cloud CX Developer

Cognizant Technology Solutions • Bridgewater Township, NJ

127d • $80,000 - $130,000

About The Position

We're seeking a skilled Genesys Cloud CX Developer to design, develop, and optimize multichannel self-service and IVR solutions. This role focuses on creating seamless customer experiences across voice and digital channels using Genesys Cloud CX, with a strong emphasis on integration, automation, and analytics. Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Newark, NJ.

Requirements

• Genesys Architect Flows, Data Actions, OAuth and Integrations objects
• Genesys Integration with other Ancillary Products
• Genesys Cloud Reporting
• Genesys Cloud APIs

Responsibilities

• Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
• Thorough understanding of Genesys Framework, Integration with internal and external components.
• Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
• Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services