Genesis Service Associate

Hyundai Capital•Irvine, CA

1d•Hybrid

About The Position

The Genesis Service Associate is responsible for the daily operational activities of the Genesis Platinum Team by delivering superior customer experience by executing effective active listening, excellent communication, and problem solving to address customer needs. Primary responsibilities include inbound/outbound call handling, complaint management, compliance, and Servicing Support tasks.

Requirements

Minimum 2-4 years of related work experience in a customer service or lease-end environment.
High School Diploma or GED required.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.
Excellent verbal, written and interpersonal communication skills to deliver superior customer experience.
Must be self-motivator and self-starter.
Exceptional listening, critical-thinking and analytical abilities to grasp key points from detailed phone calls and reports.
Exceptional organizational and time-management skills
Ability to effectively deal with people at all levels inside and outside of the Company.
Ability to multitask and successfully operate in a fast paced, team environment.
Must adapt well to change and successfully set and adjust priorities as needed.
Ability to work well under pressure and meet deadlines

Nice To Haves

Bilingual a plus.
Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Receive inbound calls from Genesis customers to address both customer service and lease-end needs and/or complaint resolution.
Initiate outbound calls to follow up with customer requests, proactively assist servicing accounts to support escalated issues, and/or to educate Genesis customers on lease-end options.
Perform limited Backoffice functions to provide Genesis customers enhanced customer service experience and reduce wait time for specific request.
Actively participate in performance coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

Benefits

Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Manager / Sr. Manager: $600
Director: $800
Executive Director: $900
VP or Above: $1,000
100%25 employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice