Generator Technical Services Manager

Mitsubishi Heavy Industries, Ltd. • FL

77d

About The Position

The Generator Technical Services Manager (TSM) provides overall technical support for the Generator Services Business group including the field and shop organizations. Responsible for coordinating and tracking the Generator product line support needs including outage forecasting, vendor repairs, parts manufacturing needs, and the training and development of the Manager's direct reports. The TSM drives business excellence by improving processes, work packages, personnel training, and ensuring all assigned KPI’s are achieved. The TSM will be responsible for the financial results of the Generator repairs business through internal and external customer relations and Mitsubishi Power America’s associated business units.

Requirements

• Bachelor’s degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
• 7+ years of experience in generator design, operation, testing, diagnostics, or service.
• Strong knowledge of both mechanical and electrical design principles.
• Proven ability to lead teams and develop technical training programs.
• Proficiency with project management tools, databases, and MS Office applications.
• Strong analytical, communication, and problem-solving skills.
• Valid driver’s license and passport.

Responsibilities

• Demonstrates core competencies: Action-oriented, change champion, customer-focused, developing self & others, and ownership
• Developing and coordinating technical cooperation agreements and partnerships with various Generator Service providers.
• Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts using Mitsubishi Power.
• Supports with resource development, tooling forecast needs, vendor qualification, and other organizational requirements to support the business.
• Provide technical response for Field NCRs for Generator Services business.
• Works with internal stakeholders and external customers to identify future support needs and to load into CRM for organizational support forecasting.
• Review and approve Generator scope of work cost estimates.
• Overnight travel (at least 25%) by land and/or air as per business needs.

What This Job Offers

• Education Level: Bachelor's degree