Generator Field Service Technician

Wolverine Power Systems • Zeeland, MI

78d

About The Position

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals. Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. Our success is directly tied to our employees' professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals with the opportunity to work in a fast-paced agile work environment where their work makes a difference in people's lives and their own. The Generator Field Service Technician is responsible for providing on-site troubleshooting, repair, warranty/campaign service, preventative maintenance, and equipment modifications of Generac industrial products. This position works at various customer sites; fleet vehicle provided. We are a 24/7/365 service provider; during mass storms and outages management may require additional help with after-hours calls beyond the standing on-call schedule.

Requirements

• High School Diploma or Equivalent.
• Mechanical / Electrical aptitude.
• Maintain a valid Driver's License.
• 1+ Year of Customer Service experience.
• 1+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting.
• Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred.

Nice To Haves

• Technical Field Service Representative Level II: 2+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting.
• Technical Field Service Representative Level III: 3+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting.
• Master Field Service Technician: 5+ Experience in repairs, installation, maintenance and troubleshooting Generac, Cummins, Onan, Kohler, and/or CAT generators.
• Generac Master Certification or equivalent.

Responsibilities

• Gain proficiency in use of tools and standard procedures relating to diagnosing, troubleshooting, repairing, and performing maintenance on generators.
• Perform scheduled inspections on equipment to prevent future failure, including but not limited to load banking and analyzing voltage requirements.
• Diagnose, troubleshoot, repair and perform maintenance on equipment according to standard procedures in an efficient manner.
• Train and educate customers on the use of equipment and value of products and services provided.
• Follow established expectations for communicating with Dispatch throughout the day regarding updates and next assignments.
• Maintain company vehicle and associated inventory in the vehicle.
• Maintain accurate records of all services performed, mileage, expenses, and bill-able hours.
• Adhere to all safety requirements and regulations.

Benefits

• Medical, dental and vision plans.
• Life and long-term disability insurance.
• Flexible spending and health savings accounts.
• Accrued paid time off.
• 8 paid Holidays.
• 401(k) retirement benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED