Generator Field Service Diesel Technician - Power Systems

Wagner International LLC • Aurora, CO

31d • $32 - $53 • Onsite

About The Position

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Under minimal supervision, the Field Service technician is responsible for diagnosing, repairing, and performing maintenance on Caterpillar and other OEM engines, gensets, and related equipment in the field in a manner the reflects the company's vision of working as "One Professional Team." The Class A Technician will be required to professionally communicate with the Service Manager, Service Coordinators, Technicians, Technical Communicator, and the customer while being responsible of all functions and duties listed below. Pay rate: $32.00 - $52.60 per hour Pay rate is dependent upon education & experience.

Requirements

• High School Diploma or GED
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• 1+ years sales experience
• 1+ years supervisory experience
• 5+ years technical or mechanical experience
• DOT Health Card
• Class D Driver's License
• MSHA License
• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Excel and PowerPoint
• Basic knowledge of DBS
• Intermediate knowledge of Microsoft Word
• Advanced knowledge of Microsoft Outlook
• Advanced knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Nice To Haves

• Some College or Trade School Preferred
• Accredited Technical School with Certificate or Diploma Preferred

Responsibilities

• Prepares and completes all related inspection forms for repairs, maintenance, warranty, and startup documents for new equipment
• Accurately completes and submits time cards, vacation requests, and Purchasing Card receipts to Service Coordinators in a timely manner
• Charges time to appropriate work order and segment. Turns in parts credits, core credits, fluid samples, and receives signed documents for warranty parts and core returns from proper warehouse personnel
• The proper use of Caterpillar's Service Information System (SIS), Technical Marketing Information (TMI), Dealer Business Systems (DBS), and Microsoft Outlook (email)
• Keeps and maintains all information in an orderly fashion while on a job, and utilizes current processes and forms to retain and track information
• Communicates effectively with Field Service Manager, Service Coordinators, and Field Service Technicians to ensure all repairs are completed correctly and in a timely manner
• Promotes additional work and services to the customers as needed
• Diagnoses and troubleshoot diesel and gas engines, generators, air compressors, and related equipment
• Perform corrective repairs and scheduled maintenance on customer's equipment
• Performs work accurately within estimate with no rework
• Keeps up to date with developments in tooling, technologies, and new equipment
• Uses safe working practices and follows all company safety requirements
• Maintains a clean and organized work area
• Performs routine maintenance on Caterpillar and other OEM's equipment both diesel and gas engines
• Makes recommendations for repairs both warrantable and non-warrantable
• Makes parts replacement decisions based on reusability guidelines
• Understands Caterpillar electronic engine control systems and properly troubleshoot and repair these systems
• Proper use of Caterpillar Electronic Technician (ET) and Service Information System (SIS) to diagnose and repair equipment with minimal supervision
• Completes appropriate Caterpillar online training for appropriate area of responsibility
• Willingness to learn new technologies and procedures
• Other duties as assigned by manager

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees