Generative Experience Analyst
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About The Position
The Generative Experience Analyst will play a key role in driving one of Apple Store Online's most exciting growth opportunities, that harnesses the power of generative AI to offer new personalized experiences for our visitors. This will include leading all ongoing performance and behavioral analysis for our generative experiences, especially as we launch new features and explore expansion to new platforms or markets. You will uncover customer and commercial insights that help identify tangible opportunities for Apple Store Online to continue to innovate and adapt to consumer expectations. You will also drive operational and executive storytelling while representing customer experience and business point of views in diverse cross-functional forums. As we bring new AI-powered experiences to life, you will oversee all experience and operational analysis for the business. From coordinating and helping plan for qualitative research and usability studies, to assessing detailed quantitative metrics and results, you will play an integral role in the full product development lifecycle and steering us to achieve our goals. Drive regular operational and leadership business reporting, identifying data-driven insights and synthesizing conclusions into actionable recommendations, to influence digital commerce strategies and initiatives. Help create and present strategic briefs and presentations to inform cross functional partners of business priorities, opportunities, and performance. Develop quantitative business cases to inform capital planning priorities Conduct research on market & competitor trends and analyze consumer behavior and internal performance to drive innovation ideation, optimization, and expansion. Serve as a liaison in cross-functional forums, including feature reviews, and help coordinate program management activities.
