Generative AI Support Engineer

Sabre Systems Inc.-posted 2 months ago

$80,000 - $125,000/Yr

501-1,000 employees

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Sabre Systems, LLC is seeking a skilled and motivated Generative AI Support Engineer to join our team supporting a cutting-edge Generative AI chatbot tool hosted in the Azure Cloud. The ideal candidate will have a strong background in Azure Cloud services administration, Azure SQL, Python programming, data engineering with APIs, and MCP development and support. This role requires a proactive individual who can ensure the smooth operation, optimization, and security of our AI chatbot platform while adhering to government compliance standards.

Manage and maintain Azure Cloud services, ensuring high availability, scalability, and security of the Generative AI chatbot platform.
Monitor and optimize Azure resources, including virtual machines, storage accounts, and networking components.
Implement and manage Azure security best practices, including identity and access management, encryption, and compliance monitoring.
Provide service request administration support for the Generative AI chatbot.
Administer and support backend chatbot tool operations.
Administer and optimize Azure SQL databases to support chatbot data storage and retrieval.
Design and implement database schemas, queries, and stored procedures to enhance chatbot functionality.
Develop and maintain Python scripts for chatbot workflows, data processing, and API integrations.
Debug and troubleshoot Python code to ensure seamless chatbot operations.
Design, develop, and maintain data pipelines to integrate APIs with the chatbot platform.
Ensure data integrity, transformation, and efficient flow between systems.
Manage MCP development, administration, and troubleshooting.
Ensure the platform complies with government security standards and regulations.
Manage and safeguard sensitive data, including encryption and secure API communication.
Work closely with platform vendors and cross-functional teams, including developers, data scientists, and government stakeholders, to enhance chatbot capabilities.
Provide technical support and troubleshooting for chatbot-related issues.

Active Secret or higher government clearance is required.
Proven experience with Azure Cloud services administration (Azure Virtual Machines, Azure Storage, Azure Active Directory).
Strong knowledge of Azure SQL database management and optimization.
Proficiency in Python programming for automation, data processing, and API integration.
Experience in data engineering with APIs, including MCP, RESTful API design and integration.
Experience with Generative AI tool features, LLM models and chatbot frameworks (Ask Sage, OpenAI, Azure OpenAI Service, Google, AWS).
Strong problem-solving skills and ability to work independently in a fast-paced environment.
Excellent communication skills to collaborate with technical and non-technical stakeholders.
Candidate must pass a background investigation.

Knowledge of containerization and orchestration tools (Docker, Kubernetes).
Familiarity with government compliance frameworks (FedRAMP, NIST, CMMC).
Familiarity with DevOps practices and tools (Azure DevOps, CI/CD pipelines).
Experience with monitoring and logging tools (Azure Monitor, Log Analytics).

Comprehensive, evolving benefits designed to meet diverse needs.
Commitment to a welcoming, inclusive culture that values diverse perspectives.
Support for continuous learning and professional growth at all levels.

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