Generative AI Product Manager - Global Service & Advanced Analytics

Caterpillar•Peoria, IL

29d

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. As the Generative AI Product Manager for Caterpillar's Global Service and Advanced Analytics teams, you will lead the development and integration of AI-powered capabilities that transform service operations and unlock actionable insights from enterprise data. This role focuses on delivering intelligent, predictive, and context-aware solutions that enhance service efficiency, optimize maintenance strategies, and drive data-driven decision-making across Caterpillar's global network. You will oversee day-to-day activities and cross-functional collaboration with service experts, analytics teams, and technology partners to design, test, and deploy GEN AI solutions that improve uptime, reduce costs, and elevate customer experience. This includes managing the product roadmap, aligning with enterprise AI governance, and ensuring seamless integration with Caterpillar's digital platforms and analytics ecosystem.

Requirements

Decision Making and Critical Thinking: Apply AI ethics and risk frameworks to guide decisions on solution behavior, data usage, and model selection.
Effective Communications: Translate complex AI and analytics concepts into actionable insights for stakeholders across engineering, product, and service operations.
Software Change Request Management: Manage change requests for AI configurations, model updates, and deployment protocols.
Software Engineering: Lead development of AI solutions using modular architectures, ensuring flexibility in LLM selection and minimizing hallucinations.
Software Product Business Knowledge: Understand the business impact of AI features on service efficiency, cost reduction, and customer satisfaction.
Software Product Management: Navigate ambiguity in emerging AI technologies, balancing innovation with operational feasibility and compliance.
Software Product Technical Knowledge: Deep familiarity with integration into Caterpillar's analytics platforms, service systems, and digital ecosystem.
Marketing Strategy and Positioning: Position AI-driven service and analytics capabilities as transformative tools in Caterpillar's portfolio, supporting customer loyalty and operational excellence.

Nice To Haves

Experienced with Agile methodology
Experience managing product backlog
Experience working with BI tools such as PowerBI or Tableau
Experience with Python programming is a plus

Responsibilities

Product Strategy & Roadmap
Define and evolve the GEN AI product vision for Global Service and Advanced Analytics, aligned with Caterpillar's AI Assistant roadmap, CAT Foresight and enterprise transformation goals.
Drive prioritization of features such as predictive maintenance, automated diagnostics, AI guided troubleshooting, intelligent service recommendations, and advanced data insights.
Cross-functional Leadership
Collaborate with engineering, data science, analytics, and service operations teams to deliver scalable AI solutions with high reliability and compliance.
Partner with Cat Digital, DPM, and Cat Technology teams to ensure alignment with broader enterprise AI strategies.
Lifecycle Management
Oversee the full lifecycle of GEN AI solutions, from ideation and prototyping to testing, deployment, and continuous improvement.
Ensure compliance with governance frameworks, security protocols, and production readiness standards.
Service Enablement
Champion user-centric design for service-facing tools, enabling intuitive access to diagnostics, repair workflows, and predictive insights.
Support global service teams through AI-driven guidance and contextual recommendations for complex repairs and maintenance planning.
Performance & Analytics
Monitor solution performance, usage patterns, and feedback to inform enhancements and ensure measurable impact on service efficiency and dealer and customer satisfaction.
Innovation & R&D
Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities for service optimization and advanced analytics.