General Technician II

OPUS IVS INC • Detroit, MI

16h • Onsite

About The Position

At Opus IVS, the mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs, guided by core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach. Opus IVS has been a leader in the industry since the late 90’s, offering modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology. The General Technician II provides vehicle technical support for all clients via the telephone while utilizing software equipment and guides customers through repairs and procedures.

Requirements

• High School diploma or GED
• 3 to 5 years’ experience as an automobile technician
• Automotive Repair experience/education
• 1-3 years of using an OE/Dealer level diagnostic and programming experience
• ADAS Calibration experience
• Proficient in Microsoft Office 365
• Superior customer service skills
• Strong problem-solving capabilities
• Ability to communicate effectively both verbally and in writing with customers
• Ability to multi-task

Nice To Haves

• ASE certifications
• J2534 flashing experience
• Familiarity with pre/post scanning of automobiles; OEM Scan tool experience
• Additional ASE, I-Car, MECP and ALLDATA Certifications/Experience
• ASE Master Technician and/or L1 certification
• Collision automotive experience
• Leadership experience
• Bilingual in Spanish or Spanish speaking ability a plus

Responsibilities

• Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
• Document all customer interactions in OPUS IVS database
• Work within groups of technicians and software development teams to improve products and services
• Maximize first time resolution of customer queries
• Provide training support and basic technical support to customers and employees as required
• Other duties as assigned

Benefits

• Competitive Pay: We know your value and we’re not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees