General Store Attendant - Part-Time

Troegs Brewing Company•Hershey, PA

14d•Onsite

About The Position

The ideal candidate an outgoing individual and a self-starter with retail experience and a passion for beer who is looking for a challenging and educational opportunity in a direct customer service role. The General Store Attendant will welcome customers to the store, perform sales transactions, assist customers and answer questions in person and over the phone, build store displays, stock beer and merchandise, package and ship e-store orders, and more. All tasks will be performed while supporting the policies, goals and safety practices of Tröegs Brewing Company. This position requires a flexible schedule including evening and weekend hours.

Requirements

Strong knowledge of Tröegs Brewery, its history and its products
General knowledge of the brewing process and how all Tröegs beers are produced
Excellent customer service skills
Demonstrated ability to plan and organize projects
Professional appearance and demeanor
Passion, enthusiasm, focus, creativity, and a positive outlook
Flexible and comfortable with change
Good judgment with the ability to make timely and sound decisions
Ability to speak clearly and effectively with customers
Must be able to work evenings, weekends and some holidays, as needed.

Responsibilities

Handle routine purchasing transactions
Complete daily opening and closing Standard Operating Procedures
Answer General Store phone lines, designate calls to brewery staff and respond to questions
Build and maintain visually appealing merchandise displays according to supervisor direction
Restock merchandise and beer as needed
Maintain a neat and orderly workspace (both public and non-public areas)
Stay abreast of brewery and General Store news as presented by supervisor
Attend daily shift meetings regarding goals and agenda for the day
Pack and ship online orders for merchandise using Troegs E-store SOP
Communicate pertinent customer service concerns to supervisor