General Site Manager - San Francisco

FeverUp•San Francisco, CA

1d•$80,000 - $85,000•Onsite

About The Position

Fever is seeking a General Site Manager for a VR experience in San Francisco at Stonestown Galleria for a 6 month contract full time position with benefits. The General Site Manager role is responsible for end-to-end management of our experience site in San Francisco, which hosts VR immersive experiences. You will be a business owner with a strong understanding of technical operations, accountable for high level operational execution, exceptional customer service, and financial efficiency. Based in San Francisco, the Experience Site Manager will sit within the site Management Team and report directly to the Fever Originals VR team. You will lead day-to-day operations, drive strategic decisions and sales, and oversee continuous optimization of both business performance and the technical execution of VR experiences. A strong understanding of immersive technologies, system workflows, and on-site troubleshooting is required. You will also play a key role in building the brand within the local community through partnerships, events, and innovative programming while ensuring all initiatives align with company standards and production requirements. VR: Our VR experiences invite you to explore scenes from the past and unknown parts of the world in addition to lost civilizations. A virtual guide reveals historical and cultural details with precision and captivating storytelling. These immersive expeditions give you the opportunity to discover, learn and expand your knowledge in a new and original way. Registered as groups of 4 to 6 people, our guests freely roam for 45 minutes into a 500sqm room together with up to 80 other visitors, all exploring different eras of the past or parts of the world.

Requirements

5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
Demonstrated ability to understand, operate, and troubleshoot technical systems (VR/AR, AV systems, or similar preferred) and comfort working hands-on with hardware and software systems.
Ability to quickly learn and master new technologies and translate that knowledge into operational excellence.
Strong analytical mindset with the ability to interpret performance data and system behavior.
An understanding of budgeting and controlling expenses and retail operations.
Leadership and management skills and ability to communicate effectively in oral and written communication.
Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner.
Friendly, energetic, and enthusiastic personality.
Ability to stand for extended periods of time; moderate level of physical ability is required.
Reliable transportation and ability to arrive on time for scheduled shifts.
Flexible schedule (evenings, weekends, and holidays may be required).
Proficiency in Google Suite.

Nice To Haves

It is preferred, but not required, for this role to be comfortable using basic tools (hammer, drill, etc). The ideal candidate would also have experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs.
Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition - is a plus!

Responsibilities

Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
Lead daily operations with a strong command of both guest experience and VR system functionality.
Oversee setup, calibration, and maintenance of VR equipment, ensuring optimal performance at all times.
Troubleshoot hardware and software issues quickly, minimizing downtime and guest disruption.
Partner closely with production and technical teams to escalate and resolve complex issues.
Maintain detailed operational and technical reports, highlighting performance insights and system improvements.
Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
Implement and uphold safety procedures to protect guests and staff.
Oversee compliance with all local, state, and federal regulations and requirements.
Complete detailed daily show reports to provide actions needed and taken on site, and complete incident reports, as needed
Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
Oversee inventory control and reorder supplies, as needed.
Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
Oversee group bookings and drive increase in B2B and B2C attendance.
Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts.
Act as the public face of the venue, ensuring brand consistency and excellence in execution.