General Services Attendant

Mayo Clinic•Jacksonville, FL

19h

About The Position

This one-of-a-kind position includes cross-training as a door attendant, patient transporter, garage attendant, on and off campus lab courier, and shuttle driver. The General Service Attendant is often the first point of contact that patients and visitors will encounter upon their arrival to Mayo Clinic. It is imperative the interaction is respectful, professional, positive, and empathetic. Must value teamwork and contribute to the cohesion and alignment within the General Services team. Employees should always demonstrate sound judgement including navigating and adapting within urgent situations. Attendants aid in traffic flow while meeting patients and visitors at the entrances of patient buildings that are a part of our main campus to ensure that they are directed to their appointments properly. Using hand-held devices, the transporter will escort patients/visitors that are in use of a wheelchair and transport them to their necessary destination using great care. Duties include upon request, patient stair escorts, patient stretcher transports, and patient hospital bed transports as part of our Centralized Transport Team. Patient status can range from ambulatory to immobilized. A working knowledge of wheelchairs and gurneys including safe patient handling is a major responsibility. On a daily basis, on-site and off-site laboratory runs are performed. Must make timely specimen pick-ups and deliveries using safety protocols, showing professionalism, and providing respect to all lab areas. Shuttle drivers must learn and follow safety protocols when operating shuttles. Shuttle drivers pick-up and drop-off employees as well as patients. Employees must learn and understand how to use all shuttle mechanics, including the wheelchair lift. Excellent communication skills to our dispatch center and fellow shuttle drivers are an absolute must in this position. General Service Attendants must be able to adapt quickly to any changes in procedure or equipment in a positive manner. Must demonstrate willingness to remain flexible while performing tasks and duties as requested by supervisor or other leadership. It is also necessary to take initiative, display maturity, and offer sound judgement.

Requirements

High School diploma or equivalent required.
Learn and understand Mayo Policies and Procedures as well as new information regarding job expectations.
Learn and understand lab policies and procedures for handling lab items for transport.
Must possess excellent communication skills.
Must be able to work independently as well as in a group setting with minimal supervision.
Ability to do considerable walking and pushing is required.
Must be able to tolerate sitting, driving, walking, carrying and/or pushing during your shift.
Must be able to lift 50 pounds without assistance.
Valid Driver's License required.