General Service Technician

Big O Tires•Kansas City, MO

21d

About The Position

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Requirements

17 years of age (with parental consent) or older
Valid driver’s license
Ability to learn new concepts and use technical materials
Ability to consistently operate a computer and other office productivity machinery
Ability to safely operate automatic and manual transmission vehicles
Ability to exchange accurate information with customers
Ability and willingness to work with hazardous materials
Ability to consistently work in outdoor weather conditions
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
Vision, hearing, speech, and the ability to detect odors
Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
Availability to work holidays, weekends, and after regular business hours as needed
Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements including successful pre-employment screenings
Legal authorization to work in the United States of America
Ability to obtain Current Motor Vehicle Inspection within 6 months of eligibility (for Missouri based stores)

Nice To Haves

High school diploma or GED equivalent
Strong verbal communication skills
Ability to work both independently and in a team environment
Ability to work at a fast pace
Sales abilities

Responsibilities

Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights
Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries.
Inspect disposed tires for adjustment and properly store or dispose of tires
Clean facilities, tools, and equipment and stock shelves
Consistently and courteously greet and thank each customer and provide fast and friendly customer service
Promote sales through explaining benefits of service and products to customers
Perform all necessary sales duties per company policy and procedure; including, but not limited to proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
Maintain internal and external store appearance to comply with Big O Tires standards
Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas
Timely complete daily Today’s Class Technician and other required training
Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
Keep supervisor informed of any maintenance problems and/or any issues that need attention
Assist in the proper training of new employees as needed
All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.
While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.