General Service Technician

About the position

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.

Responsibilities

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
• Perform tire services including wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
• Perform vehicle services such as lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements), battery testing and installations.
• Complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management including pulling tires and parts, unloading and stocking inventory.
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness.
• Perform services in accordance with Monro’s safety standards including Wheel Torque, Oil safety and compliance procedures.
• Test drive vehicles in accordance with Monro’s Road Test policy, observing local traffic and safety laws.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
• Maintain technical knowledge and capabilities through timely completion of all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines.
• Assist in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• Perform basic and detailed opening and closing responsibilities as a secondary key carrier.
• Effectively communicate all products and services Monro offers to guests.
• Perform other duties as assigned and required.

Requirements

• High School Diploma or equivalent is preferred.
• Automotive training including basic car maintenance and repair or equivalent combination of education and experience.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
• Ability to operate customer’s vehicles to conduct test drives.
• Required to own a basic set of tools or participate in Monro’s tool purchase program.

Benefits

• Performance based incentives
• Paid vacation and holidays for Full-Time Teammates
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities