General Service Technician / Service Advisor (Hybrid Role) - Hagen's Automotive
About The Position
General Service Technician / Service Advisor – Hybrid Role Hagen’s Automotive – Melrose Park, IL 2315 Mannheim Rd, Melrose Park, IL 60164 Earn $20–$25 per hour Hours: M–F, 7:30 AM – 5:00 PM CST Grow your career in a unique hybrid position that blends hands-on automotive work with customer-facing service advising. At Hagen’s Automotive—part of the GreatWater 360 Auto Care family—you’ll support shop operations, develop mechanical skills, and assist customers with confidence and care. What You’ll Do – Hybrid GS/Service Advisor A dynamic role supporting both shop workflow and customer service.
Requirements
- 6+ months experience in auto service or trade school preferred [Hyrbrid gs-sa | Word]
- Customer service experience (3+ months) [Hyrbrid gs-sa | Word]
- Strong communication, computer skills & a desire to learn
- Valid driver’s license & ability to perform road tests
- A team-first mindset—no job too big or too small
Responsibilities
- Perform tire services, oil changes & fluid services
- Assist with basic diagnostics & mechanical repairs (brakes, alignments, suspension, cooling, electrical)
- Maintain a clean, safe, organized shop environment
- Support technicians & complete tasks that keep the shop running smoothly
- Greet customers, answer calls & manage service workflows
- Enter customer/vehicle data into shop software
- Assign work orders & communicate effectively with technicians
- Build estimates, review recommendations & obtain customer authorizations
- Keep customers updated and ensure a smooth pickup/payment process
Benefits
- Benefits start Day 1 (except 401k).
- Medical, Dental & Vision Insurance with multiple plan options
- 401(k) with company match – 100% match on first 3%, 50% on next 2% (eligible after 90 days)
- Front-loaded PTO + Paid Parental Leave
- HSA employer match up to $15 per paycheck
- Company-paid $25,000 Life & AD&D Insurance
- Employee Assistance Program (EAP) for you & your family at no cost
- Teammate discounts – 50% off labor; parts at cost +5%
- LEARN-to-EARN development program , tuition assistance & ASE reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
