Contribute to the growth of the organization across all lines of business
through customer engagement, expert product and service knowledge, follow-up,
and follow through at the service desk, on the sales floor, and at the register.
First point of contact for customers on the phone and in the store.
Responsible for engaging
customers, scheduling appointments, building trust, understanding needs,
communicating processes and timelines, and selling parts and service that
make the customer's car run at peak efficiency; adheres to Company Customer
Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business
through work order and register transactions, thorough vehicle inspections,
and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer
care, work order and register assistance, facility maintenance, and Outside
Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and
return policies.
Works with the management team to react to customer service issues, customer
complaints, and/or business opportunities.
Conduct and perform routine express automotive services, including tire
mounting, balancing, rotations, and repair; oil changes, fluid top-offs,
lubrications, filter, and bulb replacement; battery installation, starting
and charging system testing; cosmetic car services, and thorough vehicle
inspection.
Maintaining a constant execution of safety procedures, ensuring wheel torque
and oil/fluid
services are performed per standard operating procedure directives.
Partner with Management to produce a safe and healthy work environment that
complies with all local, state, and federal laws, as well as with company
policies and procedures.
Effectively communicate with all associates, management, and customers;
interprets and retains information and applies knowledge appropriately.
Key holder and responsible for basic and detailed opening and closing
responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety, and environmental rules.
Other duties as assigned.
High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service environment.
Must have basic knowledge and understanding of mathematical concepts such as
addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and
discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
One year of sales experience preferred.
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members