General Sales Manager

MonValley•Belle Vernon, PA

11h

About The Position

C. Harper Auto Group is seeking a motivated, results-driven General Sales Manager to join our renowned team at the newly completed, state-of-the-art facility for C. Harper CDJR of the Mon Valley . Finished in August 2024, this luxury facility reflects our commitment to excellence and our dedication to serving the Greater Pittsburgh and Tri-State communities with unmatched quality and service. In this role, you’ll lead and inspire a team of skilled Automotive Sales Consultants, setting the standard for customer service and satisfaction across every stage of the car-buying journey. This is an exciting opportunity to work in an advanced, collaborative environment within a company known for its dedication to community and customer satisfaction for over 40 years.

Requirements

Minimum of 5-7 years of experience in automotive sales management with a proven track record.
Strong leadership abilities to motivate and inspire team members.
Experience in training, mentoring, and holding team members accountable.
Comprehensive knowledge of automotive sales processes.
Commitment to excellent customer service and a superior purchasing experience.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build relationships across all levels.
Skilled in interpreting sales data and identifying trends.
Ability to develop solutions and implement effective strategies.
Proficiency with CRM and automotive sales software.
Competency in Microsoft Office Suite.
High energy, goal-oriented, and enthusiastic about the automotive industry.
Commitment to integrity and professionalism in every interaction.
Clean driving record and valid driver’s license required.

Responsibilities

Team Leadership and Development Train and mentor sales consultants, fostering skill growth and development.
Design and implement training programs to boost team performance.
Conduct performance reviews, offering constructive feedback and guidance.
Cultivate a positive, inclusive work environment that promotes high morale and teamwork.
Sales Strategy and Execution Develop and execute strategies to meet and exceed sales targets.
Monitor and analyze sales metrics to identify improvement opportunities.
Set daily, weekly, and monthly goals, ensuring consistent progress tracking.
Collaborate with the marketing team on promotional campaigns to drive sales.
Customer Relationship Management Maintain high customer satisfaction by addressing inquiries and concerns promptly.
Assist customers in choosing vehicles, understanding their needs, and explaining features.
Facilitate follow-ups to ensure customer satisfaction and encourage repeat business.
Operational Management Oversee the daily operations of the sales department, ensuring seamless functionality.
Manage inventory in coordination with the purchasing team for optimal selection.
Ensure showroom organization, cleanliness, and compliance with company standards.
Financial Management Develop and manage the sales department budget to ensure cost-effective operations.
Monitor profitability and implement strategies to improve margins.
Prepare and present sales reports for senior management.